Remote - IT support Engineer

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Technical Support Engineer – Hybrid – Barcelona

We are hiring at VSN, a leading global technology company specialized in developing advanced software solutions for the Broadcast, Media and Entertainment industries, for a driven and ambitious Technical Support Engineer to join our growing support team in Barcelona.

As a Technical Support Engineer, your primary role is to ensure customer satisfaction by delivering high-quality customer service. The successful candidate will be based anywhere within a commutable distance of our office in Alicante or Barcelona, working in a hybrid work model!

Support Case Management : Efficiently manage and resolve less complex technical issues, escalating complex cases to senior engineers as needed.

Collaboration and Learning : Participate in training sessions and work closely with senior engineers to resolve issues and share knowledge.

Propose ideas to improve support processes and customer Satisfaction, and apply constructive feedback to continuously improve performance.

Team members work on 24 / 7 shifts (including local bank holidays) and look after customers worldwide.

Technical Support Engineer – Hybrid – Barcelona

We are hiring at VSN, a leading global technology company specialized in developing advanced software solutions for the Broadcast, Media and Entertainment industries, for a driven and ambitious Technical Support Engineer to join our growing support team in Barcelona.

As a Technical Support Engineer, your primary role is to ensure customer satisfaction by delivering high-quality customer service. VSN is a technology company specialized in developing advanced software solutions for the Broadcast, Media and Entertainment industries. VSN was acquired by Valsoft and now operates under the Aspire Software portfolio. Aspire Software, the operational arm of Valsoft Corp, operates and manages Valsoft's global portfolio of wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time-sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.

The successful candidate will be based anywhere within a commutable distance of our office in Alicante or Barcelona, working in a hybrid work model!

Support Case Management : Efficiently manage and resolve less complex technical issues, escalating complex cases to senior engineers as needed.

Collaboration and Learning : Participate in training sessions and work closely with senior engineers to resolve issues and share knowledge.

Propose ideas to improve support processes and customer Satisfaction, and apply constructive feedback to continuously improve performance.

Team members work on 24 / 7 shifts (including local bank holidays) and look after customers worldwide.

Teamwork : Willingness to collaborate and accept guidance from senior engineers, with a

A degree in Computer Science, Information Technology, or a related field is likely preferred.

Previous experience in a technical support or customer service role would be beneficial, even if it's at an entry-level. Seniority level Entry level

Employment type Full-time

Job function Information Technology

Industries Software Development

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