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Lead Product Designer

Lead Product Designer

MonogramBarcelona, Cataluña, Spain
Hace 22 horas
Descripción del trabajo

Descripción del trabajo

Customer Success Manager (Geology, Geologist, Geotechnical)

About Us

At Seequent, we help organisations to understand the underground, giving the confidence to make better decisions faster. We build world-leading technology that is at the forefront of Earth sciences, transforming the way our customers work. Every day we help them develop critical mineral resources more sustainably, design and build better infrastructure, source renewable energy, and reduce their impact on the environment. We operate in 145+ countries while proudly maintaining headquarters in New Zealand.

The Role :

The Customer Success Manager is responsible for developing customer relationships that promote our solution usage, retention, and loyalty. Their job is to work closely with a number of allocated customers (50+), in a regular and proactive cadence, to ensure they are satisfied with the product and services they have received and to immediately improve upon any areas of dissatisfaction. They will be responsible for onboarding and training new accounts in the use of the solution or product, addressing any concerns or issues they might have from a usability perspective and working to proactively ensure growth and retention of the account. They will liaise with each account monthly / quarterly / adhoc; by analyzing their usage data beforehand to furnish insights, proactively engaging the customer to discuss their usage, use cases, possible upgrades or additional options, recent campaigns, training needs, support questions, etc. Serving as advocates for accounts, educating them on products, and maintaining lasting relationships, driving retention, upsell, and cross-sell. The central role of Customer Success is to ensure the customer is content and is deriving maximum value from the product or solution and their expectations are being met or exceeded.

In this role, you will have the opportunity to :

  • Become proficient as a generalist user across the most used and appropriate Seequent product range for accounts.
  • Learn from the customer how, what, where, and why they are using our products or competitive products and the problems that they are attempting to solve, then feed that information back to the appropriate teams within the business.
  • Develop and share product expertise and knowledge, to provide advisory support to customers, colleagues, and peers, enabling them to be successful in meeting their objectives.
  • Demonstrate effective communication and interaction skills.
  • Build rapport and relationships with a variety of end users, Directors, Heads, engaging at various levels.
  • Drive usage and usability of the solution within the account.
  • Proactively act on any “How To” support tickets, reaching out to the account, engaging and seeking to derive a solution and escalating when needed.
  • Build a regular relationship with the account and seek to expand relationships to other users, teams, and projects by enquiry, asking for referrals, promoting training, and other means.
  • Increase the % chance of retention and additional business and manage this process.

To be successful in this role, you should have :

  • A Geology / Geoscience qualification (or background) is essential ideally at degree level or higher.
  • Minimum of 3 years in a Customer Success, Relationship Management, Account Management, Business Development or similar role is desirable.
  • Experience working with and managing stakeholders and customers in a technology environment. Sales platform experience preferred.
  • A high level of accuracy and attention to detail is required.
  • Excellent communication and interpersonal skills across digital channels and face-to-face.
  • Flexible approach, able to operate effectively with uncertainty and change.
  • Driven, self-motivated, enthusiastic and with a “can do” attitude.
  • Experience working with complex technology customers.
  • Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals.
  • Empathetic, positive attitude with a desire to help our customers reach their goals.
  • Results-driven mentality, with a bias for speed and action.
  • Strong analytical skills, with the ability to translate data into insights. Experience with Excel preferred.
  • Natural curiosity for how software works.
  • Account management and relationship building abilities.
  • Confident oral and written communication skills in English.
  • Proficiency in any African languages would be an advantage.

    • Our Commitment to Equity, Diversity, and Inclusion

    At Seequent, we champion the uniqueness of each individual. Our commitment to inclusiveness, equity, and accessibility is fundamental to who we are. If you require accommodation during our recruitment process, please let our Talent Acquisition team know. We are here to ensure a fair opportunity for all.

    Research underscores that some individuals, especially women and underrepresented groups, may hesitate to apply for roles if they don't meet every requirement. Please don't count yourself out if you don’t tick every box. We are committed to hiring a diverse team and encourage individuals of all backgrounds and abilities to apply. Thank you for considering us as your potential employer; we're excited to see what you can bring to our team!

    Benefits of being a Seequenteer and why you’ll love being on our team.

    We aspire to be pioneers of positive change in the way organisations work with the underground. We work collaboratively, stay curious, make change happen and have a global impact. We bring our authentic selves to work and are enthusiastic about what we do. Plus, you can expect great benefits; these benefits are unique to each location Seequent resides in. Please ask your Talent Acquisition Specialist.

    If this posting gets you excited about joining Seequent please apply now!

    How to apply

    If this sounds like the role for you, apply today with a covering letter and CV.

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