Presales Engineer

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

Job overview

The Pre-Sales Engineer is a client-focused financial services industry professional working closely with sales, internal service delivery and pricing teams in finance. The primary objective of this role is to provide pre-sales support with customer centric service solution design and integration due diligence to ensure services can be delivered to defined scope and that they are costed correctly. Solutions range from product related technical field services to high value add integrated managed services. Enabled by the Service Catalogue from the Service product management organization, function as the services subject matter expert (SME) on all service-related topics and to promote the consumption and adoption of the DN service portfolio.

This role requires insight and understanding of customer business challenges, customer & sales strategy, technical capabilities of the portfolio and the value delivered as the outcome. Key to the role is to integrate the service value propositions into the operational environment of the clients in a pre-sale’s capacity. This includes requirement analysis, scope validation, work breakdown structure, solution documentation, cost development, RAID-log documentation, and solution sign-off as input to the proposal and commercial processes managed by the sales teams.

Responsibilities

• Provides Pre-Sales Engineering support to assigned sales opportunities, with service solution scope ranging anywhere from simple to complex.
• Act as the Services SME for all Product Related Service topics supporting sales in the pre-sales stage of the sales lifecycle and where required direct engagement with the end customer.
• Responsible for the end-to-end solution design work from engagement to sign-off.
• Highly skilled at analysing client requirements and working in collaboration with delivery teams (local and global), peer architects and engineers to develop service solutions.
• Leverages persuasive sales methodologies to manage customer conversations and help drive deals to close.
• Provides services portfolio centric support, onsite or remote, for industry events.
• Contributes to the development of improved service solution design practices and input to the portfolio managers of the service portfolio.

Qualifications

Required skills & experience

Preferred candidate attributes

Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

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