Customer Service Representative (French)

Overview

We are seeking a service-oriented and reliable professional to provide high-quality support to business clients across multiple communication channels. If you are fluent in foreign languages and English, and you enjoy problem-solving in a fast-paced, international environment, this role could be a great fit for you.

Key Responsibilities

• Deliver prompt and professional assistance to business clients via multiple communication channels such as phone, email, and chat.
• Support customers with account-related inquiries, including verifying identity and confirming account details.
• Follow regulatory requirements and internal protocols as specified by the client.
• Diagnose problems and provide effective, customized solutions to meet customer needs.
• Ensure timely follow-up and resolution of customer issues to maintain high satisfaction levels.
• Keep detailed and accurate records of all customer interactions and updates in internal systems.
• Work collaboratively with team members to achieve service targets and exchange best practices.

Essential Skills, Qualifications & Experience

Benefits

How to Apply – Multilingual Customer Service Careers

We actively encourage applications from candidates of all backgrounds, identities, and abilities. Please submit your CV highlighting your language skills, relevant customer service experience, and a short summary of your career ambitions. A cover letter is optional but gives you the opportunity to share your passion for customer excellence and teamwork.

Our Commitment to Diversity and Inclusion

Our company is dedicated to fostering a diverse, empowering, and respectful workplace where every team member is valued. Join us as a Customer Service Representative and help shape the future of international customer engagement as a key member of our Cambridge-based team.

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