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Customer Service Representative (Danish-Speaking)

Customer Service Representative (Danish-Speaking)

Cross Border TalentsBarcelona, Spain
Hace 18 días
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

Key Responsibilities

  • Handle customer inquiries via phone, email, and chat, providing timely and accurate information.
  • Assist customers with product-related questions, technical support, and issue resolution.
  • Process orders, returns, and complaints while maintaining a high level of customer satisfaction.
  • Collaborate with internal teams to address customer concerns and escalate issues as needed.
  • Maintain up-to-date knowledge of products, services, and industry trends.
  • Accurately document interactions and maintain customer records in the CRM system.
  • Strive to exceed customer expectations and deliver a superior service experience.

Qualifications & Skills

  • Language Skills : Native or fluent in Danish; proficient in English (B2 or higher).
  • Previous experience in customer service, support, or a related field is preferred.
  • Excellent communication and problem-solving skills.
  • Ability to multitask, prioritize, and handle challenging situations calmly and effectively.
  • Proficiency in using CRM systems and basic computer applications.
  • A customer-first mindset with a positive and proactive attitude.
  • Interest in the automotive or electrical vehicle industry is a plus.

    • Why Join Us?

  • Work in a fast-paced and innovative environment within the growing electrical automotive industry.
  • Be part of a dynamic, multicultural team in the heart of Barcelona.
  • Opportunities for professional growth and development.