Customer Care Specialist - Spanish Speaker

Customer Care Specialist - Spanish Speaker

Join to apply for the Customer Care Specialist - Spanish Speaker role at Finom

Customer Care Specialist - Spanish Speaker

Join to apply for the Customer Care Specialist - Spanish Speaker role at Finom

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About Finom

Finom is a European tech startup headquartered in Amsterdam, and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform.

About Finom

Finom is a European tech startup headquartered in Amsterdam, and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform.

Over the past two years, our team has fuelled exponential growth, securing $105 million in investments and propelling us into hyper-growth mode. We’re on track to become a unicorn start-up, backed by global funds like General Catalyst (known for supporting Airbnb, HubSpot, KAYAK, and Stripe). Finom has expanded its reach across 10+ EU countries, with a strong presence in key markets like Germany and France.

At Finom, we’re not just redefining the entrepreneurial experience—we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and our business as a whole.

Maintaining our start-up spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business.

Working format :

Cyprus : Relocation package is provided.

Spain : we are only able to hire candidates who possess a DNI (for Spanish nationals) or a NIE linked to a valid working permit in Spain (for foreign nationals). Relocation support is not provided.

Poland : employment will be under ' Umowa o Pracę ' ( UoP ). Relocation support is not provided.

About The Role

The Customer Care team is at the core of our business, we are the face of our company, and we provide front-line support to our customers. We value our Customer Care team, and that's why we have such a competitive starting package.

Our customers are entrepreneurs, company owners, and company operators. They use Finom to have clear manageable control over their finances.

At Finom, we’re not just about numbers; we're about making every entrepreneur and business leader feel valued and understood. And that begins with YOU. Elevate Your Journey in Fintech with Finom's Elite Customer Care Crew!

What You Will Be Doing

• Set records with Europe’s quickest customer service via phone, email, and social media;
• Sync with our dynamic squads to ensure every query gets a swift, seamless solution;
• Ensuring individual KPI’s and overall Service Levels are consistently achieved;
• Embrace and excel in the vibrant, ever-changing fintech landscape;
• Participating in various projects when required;
• Uphold our legacy of exceptional customer contentment.

Who You Are

Nice to have

Hiring process for this role :

Recruiter Interview - 30 min

Assessment - 3 business days

Final Interview - 1 hour

Offer

What You Will Get In Return

Make a genuine impact on the product

Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.

Work in the EU

Embark on this exciting journey with us and enjoy the flexibility of traveling and working remotely or in a hybrid model across Europe.

Become a stock options holder

Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.

Receive unwavering support and care

Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.

Work & Swim program

Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views.

Equal Opportunity Statement

At Finom, we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Other

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