IT Operations Specialist - French speaking, Spain based

EMMA is Radisson Hotel Group's new exclusive unified technology

platform. Powered by Indra Minsait Hospitality and the SAP HANA Platform. EMMA

is a game-changing offering, eliminating the need for a multi-system technology

solution by creating one platform to power your business knowing that Every

Moment Matters in Action.

Meet EMMA : https : / / player.vimeo.com / external / 368559794.hd.mp4?s=964165d9bdcd21d0fde6e2152f3e8a13e0c0e647&profile_id=175

Radisson Hotel Group will implement EMMA in its

hotels, and we are looking for an IT Operations Specialist to assist the Hotels

offering support before, during and after implementations.

Roles / Responsibilities

1. Responsible

for the resolution of tickets during and after implementation for the

duration of the Hypercare phase

2. Lead calls to

assists properties with bug fixing and adjustments in the configuration of

the system, if needed

3. Ensure

successful and timely delivery according to calendar and deadlines, including

the handover to BAU

4. Liaise with

vendor to ensure timely resolution of the tickets during the Hypercare phase

5. Support

implementation team during the go live week, to make any necessary

adjustments on the hotel configuration

6. Travel as

needed to support the Hypercare phase, implementation, task force…

7. Guide &

assist the hotel right after implementation : raise tickets, resolve issues,

communicate with the vendor to resolve issues in a timely manner, provide

guidance, recommendations on how to use the system…

8. Monitor and

ensure the prompt and timely resolution of tickets

9. Assist the Above

Property Manager as required

Competencies & skills requirements

• Administration

skills and highly organized

Interpersonal Communication skills

team work role

Job requirements and qualifications :

Minimum

education : Bachelor

degree

Minimum

experience : 2-3 years

Language

skills : English and French as mandatory. Other languages is

a plus.

Required

certificates : None

Required

to travel : Occasionally

Location :   Spai n based, possibility of France based.