Veeva CRM Manager

Viatris Pharmaceuticals S.L.

At VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs.

Viatris empowers people worldwide to live healthier at every stage of life.

We do so via :

• Access – Providing high quality trusted medicines regardless of geography or circumstance;

Leadership – Advancing sustainable operations and innovative solutions to improve patient health; and

Partnership – Leveraging our collective expertise to connect people to products and services.

Our global portfolio includes best-in-class, iconic brand-name products as well as global key brands; generics, including branded and complex generics; and other offerings across a wide range of therapeutic areas. We are committed to helping create healthier communities worldwide through education, outreach and better access to treatment.

For those driven to live their lives with purpose, Viatris helps employees realise their full potential by creating a collaborative culture that fosters courage and resilience. Viatris is more than just a place to work. This is a place to make a difference in the world.

The Role & What You Will Be Doing

The Veeva CRM Manager is a key role within the Global IT Commercial Development team, serving as the technical expert for the CRM systems. The role manages the technology solutions that support our Sales Force Automation (SFA), including but not limited to Salesforce and Veeva. The role will also manage digital channels in SFA like Remote Engagement, Rep Triggered Email, and integration with Omnichannel platforms. The candidate must be technically sound in Salesforce and Veeva CRM. Responsibilities of this role include overseeing technical solutioning, working with team to improve functionality challenges, engaging with third party vendors to understand development and code changes, reviewing business processes, and offering technical solutions to solve problems in CRM.

Every day, we rise to the challenge to make a difference and here’s how the role will make an impact :

Play the lead technical role for Veeva CRM by reviewing business requirements, proposing solutions to the development teams, have hands on keyboard for any technical Proof of Concept, perform technical UAT and driving technical conversations to streamline our global CRM landscape

Works with development resources throughout the entire lifecycle, fluent in agile and waterfall delivery and getting the most value from the platform.

Responsible for the design and documentation associated.

As an IT liaison to the business, this position acts as an internal consultant with the goal of improving processes and identifying opportunities for innovation through building and maintaining relationships with functional leaders.

Serve as subject matter expert for the CRM, able to lead conversations about the functionality offered currently and what could be solutioned for future. As the SME role showcase in the tools the “how to” for existing and new capability.

Review business requirements by understanding business needs for various modules in SFA solution and document the design.

Collaborate and engage with appropriate technical support teams for resolving application-level issues impacting business partner operations.

Contributes to the solutioning of business needs for desired capabilities within enhancement process

Supports the operational Viatris run team to facilitate discussions with Business as needed to solution an issue, drafting work instruction documentation.

About Your Skills & Experience

For this role, we’re looking for a candidate who has an effective combination of the following qualifications, skills and experiences :

Bachelor´s degree or equivalent in MIS, Information Technology or CIS, SFA, CRM.

At least 7 years of experience with Veeva CRM.

At least 7 years of development experience on SFDC.

SFDC Admin or Veeva CRM or Vault Certification is a plus.

Advanced level of English.

At Viatris, we are dedicated to building a truly diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experiencedoesn’t fully align with every requirement, we still encourage you to apply. You may just be the right candidate for this or other roles.

Benefits at Viatris

At Viatris, we offer competitive salaries, benefits and an inclusive environment where you can use your experiences, perspectives and skills to help make an impact on the lives of others.Some of our benefits include the following on top of a competitive salary :

Excellent career progression opportunities

Work-life balance initiatives

Bonus scheme

Health insurance

Pension

Diversity & Inclusion at Viatris

At Viatris, diversity and inclusion are essential to our mission. The diversity we foster in all aspects of our business can be one of our greatest strengths in redefining healthcare not as it is, but as it should be. If you would like to know more about what diversity, equity and inclusion means to us, please visit

Sustainability at Viatris

Corporate social responsibility is fundamental to the Viatris mission. We work to advance responsible and sustainable operations and leverage our collective expertise to empower people to live healthier at every stage of life, recognizing that our actions affect the stakeholders and communities we serve. To learn more about our efforts, please visit

Viatris is an equal opportunity employer. All qualified applicants will receive equal consideration for employment without regard to race, national origin, religion, age, colour, sex, sexual orientation, gender identity, gender expression, disability or any other characteristic protected by local, state or local laws, rules or regulations.

At Viatris, we offercompetitivesalaries, benefitsandan inclusive environment where you can use your experiences, perspectives and skills to help make an impact on the lives of others.

Viatris is an Equal Opportunity Employer.

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