Customer Success Manager

Position Overview :

Userguest is a Venture Capital-backed company providing innovative solutions to independent, boutique, hotel groups and hotel chains. Userguest’s software helps hotels improve their website performance and better convert their visitors into bookings. As Userguest accelerates its growth, we are seeking the ideal candidate, join our Customer Success team – EMEA based. The candidate must have experience in hospitality, account management, customer support and hotel technology. Eager candidates will be highly regarded. More details here :

Join our cool Customer Success Team now, a young, dynamic and passionate team in a unique & remote culture environment. We love virtual coffee breaks and cats!

Key Responsibilities :

• Communicate with customers via phone, email, and video calls to provide either proactive and reactive support, performance visibility and build long-lasting relationships
• Deliver an exceptional customer experience through proactive engagement, applying companies cs guidelines and best practices
• Act as the main point of contact throughout the customer engagement
• Actively identify customer challenges and suggest better solutions.
• Act as a customer’s trusted advisor and partner!
• Contribute to Customer Success thought leadership and share our best practices and feedback across the organization to continuously improve our approach

Requirements :

Conditions :