Talent.com
Esta oferta de trabajo no está disponible en tu país.
Customer Service Representative

Customer Service Representative

Achilles Information LimitedMadrid, Community of Madrid, Spain
Hace 10 días
Descripción del trabajo

We're looking for a Portuguese speaking Customer Service Representative.

As a Customer Service Representative, you will provide professional and efficient administrative and customer care support through all aspects of servicing and maintaining existing and new customer accounts. The Customer Service Representative ensures a smooth and streamlined process as part of the complete customer experience.

Results & Responsibilities

CUSTOMER SERVICE

  • Act as the first point of contact for customers, including escalations of IT issues, technical queries, and complaints.
  • Develop and cultivate robust relationships with customers throughout their entire customer journey.
  • Ensure a smooth, streamlined, and consistent customer experience.
  • Provide support in the delivery of customer training, client open days, exhibitions, and seminars.
  • Proactively reach out to new customers, welcoming them to the community they have joined, and offer guidance right through to questionnaire completion, feedback, and ways to improve where necessary.

RETENTION

  • Support the promotion of usage within supplier organizations through reporting and insights.
  • Maintain optimum customer experience and satisfaction.
  • Advise customers on steps to achieve greater visibility and value, for example, changes to questionnaire data, profile and product code updates, meet-the-buyer events, and online training tools.

    • DATA ACCURACY

  • Maintain an accurate and up-to-date call log of all customer communications.
  • Proactively contact customers by telephone or email to ensure that their data, details, and account records are kept up to date.
  • Support with ad-hoc tasks to progress customer data from application to full registration on the database.
  • Assist Global Hubs with the management of quality checking customer questionnaires and submissions.

    • TEAMWORK

  • Support colleagues with customer escalations or complaints.
  • Attend daily team huddles to discuss team workload, focus, and improvement opportunities.
  • Play an active role within wider team meetings to discuss company goals and relevant issues.
  • Meet and exceed individual and team KPIs.

    • Person Specification

    Competencies

    Drive & Motivation

  • Gains personal satisfaction from performing their role to the best of their ability.
  • Seeks ways to add value or ‘go the extra mile’ in their current job.
  • Projects a positive, credible self-image; has an enthusiastic, energetic, and positive approach to work.
  • Talks about their role and personal contribution in positive terms.

    • Customer Focus

  • Uses communication styles that are appropriate to the needs and interests of customers and stakeholders.
  • Proactively identifies repeated problems or barriers to customer service and takes steps to resolve these.
  • Asks questions to gain a clear understanding of customers' problems or complaints.
  • Keeps customers informed of progress.

    • Achieving Results

  • Plans and structures own work to achieve agreed objectives.
  • Strives to deliver within agreed deadlines.
  • Thinks carefully about how to make the best use of their time.
  • Balances quality standards with the need to meet deadlines.
  • Is committed to delivering outstanding value and giving customers a great experience.

    • Supporting Colleagues

  • Treats others with respect, fairness, and consistency.
  • Makes time available to help others when asked.
  • Uses their skills and knowledge to make things easier for others.
  • Thinks about the impact of their own work and performance on others in the team.

    • Knowledge

  • Customer service skills preferred but not required.
  • Basic sector knowledge preferred but not required.
  • Fluent in Portuguese, Spanish, and English preferred but not required; additional languages beneficial.
  • Working knowledge of MS Office applications preferred but not required.

    • Experience

  • Previous Customer Service experience preferred but not required.

    • How to Apply :

    If you are passionate about delivering exceptional customer service and thrive in a dynamic environment, we would love to hear from you.

    Apply Now and join us in providing an outstanding customer experience!