Digital Data Expert

Overview

At ING we are looking for Customer Journey Expert Data Oversight Delivery Area. Your role and work environment : We are looking for a talented and enthusiastic Customer Journey Expert to join our Data Oversight Delivery Area Team of Data Management Tribe Spain. The responsibility of this team is to ensure delivery and compliance with regulatory reporting obligations and global initiatives delivering high quality developments based on Agile Methodology. Making things happen helping others be successful always being one step ahead—that's our DNA.

Your key responsibilities :

Responsibilities

• As a Customer Journey Expert in Regulatory Data you will provide a broad knowledge on ING products services channels and Regulatory Reporting.
• You are part of the delivery team to define functional requirements participation in testing and support before the Go-live.
• You control the process of Regulatory and Global reporting, solve the incidents in case of errors, provide the information and help to the support teams or the providers.
• You identify the products or services that best meet the customers stated needs, use personal expertise to propose quantities and product configurations. You represent the voice of the internal customer improving the processes.
• You are responsible for improving the service with an end-to-end mindset for the day-to-day performance for building reliable business operations and services and for connecting it with internal or external parties.
• You work with Risk Compliance and Legal stakeholders to make sure our products and services comply with regulation and policies.

What we are looking for :

Qualifications / What we look for

What do we offer

The time you spend at work, the challenges you face or the lessons you get are important. At ING we want your work to fulfill you in every way and we take care of the smallest details.

Be flexible my friend. Our model is based on flexibility and accountability. You determine together which days you work at home and which you come to ING MAD to offer your best.

Get to know Us : We are a team of more than 1600 people, sharing one idea : helping our clients create a better future by providing the tools they need. A fully online bank with agile methodologies, present in more than 40 countries. We value diversity, inclusion, and belonging and are committed to sustainability.

En ING buscamos un / a Customer Journey Expert Data Oversight Delivery Area

Tu role y entorno de trabajo

Buscamos una persona con talento y entusiasmo para unirse al equipo de Data Oversight Delivery Area dentro del Tribe de Data Management España. Este equipo tiene como misión asegurar el cumplimiento de las obligaciones regulatorias de reporting y de iniciativas globales, con desarrollos de alta calidad basados en metodologÍa Agile.

Tus principales responsabilidades

Responsabilidades (continuación)

Qu buscamos / What we look for

Qué ofrecemos

Nos importa tu vida personal y profesional. Ofrecemos un conjunto de beneficios para apoyar tu bienestar y desarrollo.

Conócernos : Somos un equipo >

1600 personas en una entidad digital, presente en >

40 países, con cultura de diversidad, inclusión y sostenibilidad.

Key Skills : Hr Executive Recruitment, Internship, AIX, Fleet, Information Technology Sales

Employment Type : Full-Time

Experience : years

Vacancy : 1

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