Talent.com
1st line IT Support Tech

1st line IT Support Tech

GalenicumMadrid, Comunidad de Madrid, España
Hace 2 días
Descripción del trabajo

BELIEVE IN LIFE. Join a company that takes you further!

Galenicum is one of the fastest growing companies in the pharmaceutical sector! We are enthusiastic about life, devoting our talent and effort to providing high-quality affordable pharmaceuticals worldwide.

People are the key to our present and future success, so we carefully select candidates that meet the requirements for each position, however most importantly, who also fit with our cultural DNA and values.

Here’s the lowdown on what your role will actually look like (spoiler alert : it’s awesome!)

We are seeking for a IT Helpdesk Support to join our IT Team.

What you'll be rocking

  • Learn and support all company-specific software and hardware solutions.
  • Installs, updates, troubleshoots and develops technical solutions for all hardware and software issues.
  • Acts as a technical resource in assisting users to resolve problems.
  • Identifies, diagnoses and resolves problems related to software, hardware, firmware, etc. and communicates solutions to users.
  • Escalates urgent problems requiring more in-depth knowledge to the IT team.
  • Documents procedures and solutions for help desk issues.
  • Answering both technical and non-technical questions for users.
  • Making recommendations on areas of process improvement.

Responding to breakdowns

  • Must be able to resolve problems via phone or remote control software in a helpdesk environment.
  • Provide remote help-desk support to international offices around the world, specially in South America.
  • Managing stocks of equipment.
  • Repairing equipment and replacing parts.
  • Responding to breakdowns.
  • Setting up new users’ accounts and profiles and dealing with password issues.
  • Compliance of the data protection law.
  • Guarantee implementation of IT policies.
  • Update and innovate Galenicum technology.

    • What you bring to the table

  • Minimum 1-2 years' experience in similar functions.
  • Hands‑on troubleshooting experience with computers and other electronic devices.
  • Knowledge in Apple and google products is a must.
  • Must have IT skills and have the aptitude and technical ability to support electronic devices and equipment in a network environment.
  • Hands‑on troubleshooting experience with computers and other electronic devices.

    • Educational milestone

  • IT studies or demonstrated equivalence experience.
  • Good level of English and Spanish, spoken and written.
  • Excellent computer skills (MS Office, Smartsheet, others valuable)

    • Your key superpowers

  • Passionate by informatics, loves to share his knowledge with others.
  • Excellent customer service skills. Supportive, likes to support others and solve their issues.
  • Self –motivated and goal driven, with the ability to effectively prioritize and execute task in a fast-paced environment.
  • Self‑sufficient, highly responsible, ability to multi‑task and capable to work well under pressure.
  • Proactive, dynamic, decisive and methodical. Strong attention to details.
  • Excellent communication, interpersonal and collaboration skills.
  • Strong analytical and problem solving skills, particularly with regard to anticipating and solving issues and concerns before they occur or become critical.
  • Strong organizational, planning and time management skills, to design, monitor and enforce work plans.
  • Good team player and confidentiality.
  • Excellent learning capabilities in order to implement IT innovations.

    • What makes Galenicum a top‑tier workplace

  • A challenging company.
  • and a dynamic team to work with.
  • A workspace to enjoy. Pleasant, sustainable, and architecture‑awarded office.
  • A flexible schedule to match your preferences and workload.
  • A training offer to learn beyond your job with a broad set of topics :
  • Galenicum Laude.
  • Health insurance coverage to feel cared.
  • Food to keep your energy up. Subsidized meals in our office restaurant.
  • Popina.
  • Gym to help you maintain a healthy lifestyle.
  • Flexible remuneration.
  • And, very important! A Buddy to help you land smoothly in our company since day 1.

    • We’re looking for someone who works hard, plays hard, and laughs harder. Sound like you?

    Come aboard. Believe in life

    #J-18808-Ljbffr

    Crear una alerta de empleo para esta búsqueda

    It Support • Madrid, Comunidad de Madrid, España

    Ofertas relacionadas
    • Oferta promocionada
    1st line IT Support Tech

    1st line IT Support Tech

    GalenicumMadrid, Spain
    Join a company that takes you further!.Galenicum is one of the fastest growing companies in the pharmaceutical sector! We are enthusiastic about life, devoting our talent and effort to providing hi...Mostrar másÚltima actualización: hace 5 días
    • Oferta promocionada
    1st Line Service Desk / Customer Support

    1st Line Service Desk / Customer Support

    GalenicumMadrid, Spain
    Join a company that takes you further!.Galenicum is one of the fastest growing companies in the pharmaceutical sector! We are enthusiastic about life, devoting our talent and effort to providing hi...Mostrar másÚltima actualización: hace 5 días
    • Oferta promocionada
    Entry-Level Border Patrol Agent – $30,000 Sign-On Bonus

    Entry-Level Border Patrol Agent – $30,000 Sign-On Bonus

    United States Customs and Border ProtectionMeco, NY, United States
    IMPORTANT NOTICE : Duty assignments available at time of offer may include the Southwest Border including prioritized locations. Border Patrol determines duty assignments at time of offer based on op...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    IP Engineer

    IP Engineer

    LCC EspañaMadrid, Community of Madrid, Spain
    We are currently looking for IP Engineer.IP L3 Support Engineer who will attend on-call service, perform night jobs, solve SR tickets, handle network risks, check precaution and rectification , do ...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    Técnico de soporte

    Técnico de soporte

    GXO Logistics, Inc.Ontígola, Castile-La Mancha, Spain
    Reportando al Técnico Responsable del Soporte Local IT del centro, asegurará el soporte técnico y el mantenimiento de los sistemas, redes, aplicaciones, así como colaborará en la instalación y mant...Mostrar másÚltima actualización: hace 4 días
    • Oferta promocionada
    IT Compliance

    IT Compliance

    ChemoAzuqueca de Henares, Castille-La Mancha, SPAIN
    Location : Azuqueca de Henares, Spain (on-site).Experience : Over 1 year in similar roles in computer system validation and quality assurance. CHEMO, part of the INSUD PHARMA group, is a global leader...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    IT Support Technician

    IT Support Technician

    AMURA ITMadrid, Community of Madrid, Spain
    What Does This Opportunity Involve?.IT Support Technician / IT Support Coordinator.IT systems in retail environments.Spain) and international levels. What Are the Requirements for the Position?.Comp...Mostrar másÚltima actualización: hace 10 días
    • Oferta promocionada
    Técnico / a de implantación Linux

    Técnico / a de implantación Linux

    GetronicsOntígola, Castile-La Mancha, Spain
    Técnico / a implantación Linux / SQL.Se asistirá a las oficinas o almacenes de cliente algunos días en semana para instalaciones de aplicaciones y pruebas en planta además del periodo de formación.La p...Mostrar másÚltima actualización: hace 19 días
    • Oferta promocionada
    1st Line Support / Customer Service Analyst

    1st Line Support / Customer Service Analyst

    ImpressMadrid, Comunidad de Madrid, España
    Join Impress – Europe’s Leading Health-Tech Innovator!.We believe everyone deserves a smile they’ll love.As the largest Ortho clinic chain in Europe, we combine cutting-edge tech with expert care, ...Mostrar másÚltima actualización: hace 5 días
    • Oferta promocionada
    QA System Technician

    QA System Technician

    ChemoAzuqueca de Henares, Castile-La Mancha, Spain
    Posición : Técnico / a de QA Sistemas.Localización : Azuqueca de Henares.Experiencia : 1 a 3 años en funciones similares. INSUD PHARMA opera en toda la cadena de valor farmacéutica, aportando conocimient...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    Responsable de Soporte

    Responsable de Soporte

    GXO Logistics, Inc.Ontígola, Castile-La Mancha, España
    Reportando al Responsable de Sistemas y al Gerente del Centro, estará a cargo del área de informática del mismo, asegurará el soporte técnico y el mantenimiento de los sistemas, redes, aplicaciones...Mostrar másÚltima actualización: hace 4 días
    • Oferta promocionada
    IT Support Technician (L1

    IT Support Technician (L1

    Axiom TechnologiesMadrid, Comunidad de Madrid, España
    Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises.We are seeking a skilled IT Support Technician (Level 1–2) to join our team in Madrid.In this role, y...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    1st Line Support Tech

    1st Line Support Tech

    GalenicumMadrid, Spain
    Join a company that takes you further!.Galenicum is one of the fastest growing companies in the pharmaceutical sector! We are enthusiastic about life, devoting our talent and effort to providing hi...Mostrar másÚltima actualización: hace 5 días
    • Oferta promocionada
    Pharmaceutical Development Technician

    Pharmaceutical Development Technician

    ChemoAzuqueca de Henares, Castile-La Mancha, Spain
    Posición : Pharmaceutical Development Technician - Planta farmacéutica.Localización : Azuqueca de Henares.INSUD PHARMA opera en toda la cadena de valor farmacéutica, aportando conocimientos especiali...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    IT Support Technician (Temp)

    IT Support Technician (Temp)

    CapitoleMadrid, Area Metropolitana (comarca), España
    Eres un Analista Web de TI apasionado, con experiencia en comercio electrónico y ganas de asumir nuevos retos en un entorno multicultural? . Buscamos un Analista de Soporte para unirse a nuest...Mostrar másÚltima actualización: hace 4 días
    • Oferta promocionada
    IT Support

    IT Support

    JR SpainMadrid, Comunidad de Madrid, España
    Hands on support for end user workplace technology, including laptops, thin clients, and peripherals.Perform hardware tasks such as cabling, device delivery, setup, imaging, and resets.Manage local...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    IT Support Technician - Asset Management Contract

    IT Support Technician - Asset Management Contract

    AMURA ITMadrid, Area Metropolitana (comarca), España
    We are looking for an IT Support Technician / IT Support Coordinator with experience in the deployment and installation of IT systems in retail environments. The main mission will be to plan, co...Mostrar másÚltima actualización: hace 10 días
    • Oferta promocionada
    Technical Analyst / 1st Line Support Analyst - Remote

    Technical Analyst / 1st Line Support Analyst - Remote

    Amaris ConsultingMadrid, Spain
    With more than 1000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7,600 people spread across 5...Mostrar másÚltima actualización: hace 5 días