Customer Success Specialist (Trading)

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Job Description :

Isotrol is a worldwide market leader in Energy Market Trading Software Solutions and Renewable Power Plant Control Solutions. We help companies in the renewable energy sector transform efficient renewable power plant control ideas into software solutions. We have been powering the largest energy companies for over three decades, managing more than 100+ GWTs globally. This is only the beginning.

At Isotrol, we are creating SaaS solutions with cutting-edge technology to serve large clients and adapt to all companies in the sector. Our work is deeply connected to creating a more sustainable world. Our team of over 350 people across Spain, USA, Mexico, Brazil, and Chile delivers expertise, passion, and commitment to support our clients' pursuit of sustainability.

The Position :

We are seeking a Customer Success Specialist to join our Trading team .

Your key responsibilities :

• Providing feedback from customer requests to Product.
• Guiding customers from purchase, leading onboarding, and ensuring they derive maximum value from Isotrol products.
• Building and maintaining strong customer relationships, understanding their goals, and aligning Isotrol products to help achieve them.
• Following up on accounts, acting as an expert advisor to maximize adoption and retention.
• Collecting and passing on user feedback for product development.
• Identifying new product extension opportunities in collaboration with sales teams.
• Analyzing product usage to identify actions and success stories, representing the voice of the customer.
• Having extensive knowledge of participation in Iberian wholesale electricity markets.

Your skills and experience :

What we offer :

We are committed to diversity and encourage applications from underrepresented groups. We support equality and welcome all applicants. If you require adjustments due to disability or medical conditions during recruitment, please discuss this with your recruiter.

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