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Front Office Manager

Front Office Manager

HoscoBarcelona, Cataluña, Spain
Hace 18 días
Descripción del trabajo

About the job

Company Description

We are looking for a Front Office Manager to join our team at The Hoxton, Holborn. The Hoxton Holborn was the second Hox to join the fam, taking over a Grade II-listed building that was once the factory of George Kent, a famed maker of gadgets and instruments. After Kent, BT moved in, and now this former telephone exchange is home to 230 bedrooms and the Apartment, plus our foodie hotspot Rondo and wine bar La Cave, all a stone’s throw from the capital’s most famous shopping and entertainment districts.

Job Description

What you’ll do :

  • Creating a memorable guest experience for our guests that will leave them wanting to return for more.
  • Be the eyes and ears for the Front Office by leading by example and coaching and developing them to feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions.
  • Supporting the Duty Managers and working closely with the Hoxton teams in setting selling strategies and ensuring maximum occupancy.
  • And everything else in between from compliance to departmental budgeting to relationship building with the wider heads of department and Hoxton team.

Qualifications

What we’re looking for :

  • Most important is that you know how to provide a great and memorable guest experience.
  • Previous experience in hospitality in an Assistant Front Office Manager role is an advantage but not a must.
  • Passionate about team development and a demonstrated experience in coaching and developing your team.
  • You’ve got plenty of experience dealing with different types of requests successfully.
  • Experience with using Micros Fidelio Opera or a similar property management system.

    • Individuals

    You’re looking for a place where you can be you; no clones in suits here. Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night. You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience. You’re not precious. We leave our egos at the door and help get stuff done. You’re up for doing things differently and trying (almost) everything once. If we got stuck in a lift together we’d have a good time and share a few laughs. You want to be part of a team that works hard, supports each other and has fun along the way.

    Additional Information

    What’s in it for you :

  • Competitive salary.
  • 28 days holidays (inclusive of bank holidays), pension, and life insurance.
  • A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
  • Treat yourself once in a while with lots of retail & hospitality perks through our partners.
  • Enjoy a free night at The Hoxton and a meal for two when you first start with us.
  • Goes without saying, but we’ll feed you during your shift.
  • Excellent discounts across the Ennismore family for you and your nearest and dearest.
  • Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones.
  • Lots of opportunity to progress and switch it up as part of a global family of brands.
  • Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work.
  • Extra time off to volunteer with one of our partner charities.
  • Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties.
  • Enhanced family leave for when you’re expanding your family.
  • An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.

    • Department : Room Division Management

    The company : Homey & Layered. The Hoxton is a series of hotels rooted in culture and community.

    Experience : Required

    Languages : English – Advanced

    Employment : Full-time

    Starting time : Immediate start!

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