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Danish Customer Service Representative

Danish Customer Service Representative

Recruit4Work SLMadrid, ES
Hace 8 días
Descripción del trabajo

Job Opportunity :

Customer Support Representative for a Prestigious Travel Company

About the Role :

If you are an empathetic individual with excellent listening skills, a knack for problem-solving, and enjoy being a team player, this is the perfect job for you!

Key Responsibilities :

As a Customer Support Advisor, you will be pivotal in understanding and addressing the needs of our international travellers. Your responsibilities include :

  • Listening to, responding to, and mediating between travellers and accommodation suppliers worldwide, ensuring top-notch customer service.
  • Clarifying inquiries regarding services, payments, and technical requirements, providing precise information, and following established processes via email and phone.

Requirements :

  • Language Skills : Proficient in Danish (C2 level) and advanced English.
  • Communication : Excellent written and spoken communication and interpersonal skills.
  • Technical Skills : Proficient with PC usage, including Office 365, CRM databases, and other internal platforms.
  • Mindset : Problem-solving, solution-oriented, positive, and motivated, capable of handling challenging customer issues.
  • Work Approach : Goal-oriented, adaptable to changing priorities and business processes.
  • Experience : Previous experience in customer service or contact center environments is valued.
  • Availability : Able to work both from the office and remotely (within 100km from the office).

    • Benefits :

  • Feel Good Program : Includes Spanish lessons, quizzes with prizes, and free group activities like running, beach volleyball, roller skating, and more.
  • Health Insurance : Free private health insurance is available upon securing a permanent contract.
  • Flexible Remuneration : Options for nursery school transport after the probation period.
  • Work Environment : A multicultural and international atmosphere with modern office spaces, well connected by public transport and close to the Westfield Glories shopping mall.
  • Perks : Free coffee daily and free fruit once a week.
  • Career Development : Be part of an industry-leading department with great opportunities for learning and career growth.
  • Training : Three weeks of initial training and ongoing personal coaching.

    • Location

    Barcelona, Spain