Job Description
To support the digital transformation and implementation of the Iberia strategy by managing, developing, and optimizing the Salesforce CRM platform and related business processes. This role will ensure maximum value extraction from the CRM ecosystem, drive user adoption, and provide critical support for business needs across the Iberia Commercial Unit. Leveraging technological and agronomic knowledge, the CRM Specialist will have an enhanced understanding of end-user requirements and be able to improve user experience and interfaces, tailoring these to our agribusinesses and strategy.
Key Accountabilities
- Salesforce Administration and Development
Manage and continuously develop the Salesforce platform, including Sales Cloud, Marketing Cloud, and Commerce Cloud.
Ensure GDPR compliance and effective duplicate management within the CRM system.Maintain data integrity and cleanliness within the CRM environment.Business Process OptimizationAnalyze and optimize CRM-related business processes to align with the Iberia strategy.
Identify, develop, and deliver new functionalities, apps, and interfaces linked to Salesforce.Collaborate with Global and Regional IT teams to implement solutions supporting business needs.User Adoption and SupportDrive the implementation and increase adoption of Salesforce and related digital tools and functionalities in the Iberia Commercial Unit.
Provide maintenance support and training for end users.Develop and manage a key user group focused on demand generation and CRMization.Integration and AnalyticsFacilitate the integration of various applications within the CRM ecosystem.
Provide analytics and monitoring support for business processes.Generate insights and reports to support decision-making and strategy implementation.Stakeholder ManagementWork closely with business units to understand and address their CRM needs.
Collaborate with Global and Regional IT teams to ensure alignment with broader organizational strategies.Communicate effectively with end users, key stakeholders, and management on CRM-related matters.Stay updated on Salesforce features and best practicesPropose and implement enhancements to improve system efficiency and user experience.
Contribute to ongoing digital transformation efforts within the Iberia commercial unit.Grower Connectivity and Application of Agronomic ExpertiseUtilize agronomic knowledge to better understand and interpret end-user requirements.
Increase user adoption by creating intuitive, specific CRM solutions and designing user-friendly interfaces aligned with agro businesses.Act as a bridge between technical CRM capabilities and agricultural end users.Develop and optimize CRM processes and tools related to grower connectivity, facilitating data collection to provide improved insights and analytics.Qualifications
Preferred Skills and Qualifications
Experience as a Salesforce Administrator.Salesforce Administrator Certification (ADM201) is valuable but not indispensable.Basic understanding of Salesforce Sales, Commerce, Marketing, Service Clouds, CPQ, and the general Salesforce ecosystem.Familiarity with agricultural concepts, terminology, and technologies.Analytical and problem-solving skills.Excellent communication and stakeholder management abilities.Knowledge of GDPR and data protection regulations.Basic knowledge of analytics tools such as QlikSense.Experience with mobile solutions.Languages : Spanish, English, and Portuguese are a plus.Additional Information
Applications accepted until March 26th.Remote Work & Employment Type
Details to be clarified.
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