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Customer Support - Spanish - Porto

Customer Support - Spanish - Porto

Dila RecruitmentMadrid, Madrid, Spain
Hace 6 días
Descripción del trabajo

Position : Customer Support

Location : Porto Portugal

Employment type : Full-time

DUTIES AND RESPONSIBILITIES :

  • Provide support to customers by phone email chat and social media channels
  • Handle with all questions and inquiries about products and services
  • Actively work on the optimisation of all processes related to customers
  • Closely work with other together with other departments for example Sales and Marketing

REQUIREMENTS :

  • Native / fluent in Spanish both verbal and written (C2 level). Fluent in English (minimum B2 level)
  • Ability to listen actively identify apply and explain service with expertise clarity and solve issues in the first contact with customers
  • Ability to handle stressful situations
  • Previous Contact Centre or Customer Service experience (preferable)
  • Enthusiastic and skilled in technology applications (using a smartphone tablet or computer)
  • Good and customer-friendly service
  • Curious and persistent in solving issues
  • Organized and can keep a cool head even in stressful situations
  • BENEFITS :

  • Modern office in a city center with open spaces easy to access with public transportation
  • Comprehensive initial training and and guidance to make sure youre well prepared and comfortable at a new workplace
  • Support from colleagues with coaching and mentoring opportunities
  • Health and Wellbeing initiatives
  • Relocation support
  • Monthly meal allowance and much more
  • Key Skills

    Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator

    Employment Type : Full Time

    Experience : years

    Vacancy : 1

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