Customer Service Representative MTR390 - Almagro

Customer Service Representative MTR390 - Almagro Job Description

Responsibilities

• The CSR shall support the Spanish Army in relation to MTR390 Engine related matters, including Engine Maintenance & Troubleshooting at ML1 & ML2; planning & coordination of Engine Maintenance activities; definition and drafting of Work Orders; Spare Parts and AGE management; Technical Queries & Re-use / deviation Reports (RDR); Modifications & Service Bulletins; Configuration / Parts Life Status; Software maintenance; AGE management including monitoring calibration / inspection periods; and suggested improvements for ML1 & ML2 practices.
• Support the Spanish Army to maintain accurate fleet reliability information, enabling monitoring of the health of the Spanish Army MTR390 Engine fleet to improve performance, reliability, safety and reduce maintenance cost for the customer.
• Provide a continuous monitoring and reporting process for Life & Usage Monitoring, Engine Power Checks, Limits Exceedance Monitoring (EMOs Data), Engines / ECMUs fleet status reporting, Engine / Modules / ECMU Log Book / Log Card (LRUs) management & updating, and In Service Problems, Events and discrepancies observed during engine maintenance activities.
• Provide Support Services and Technical Assistance out of the Base when required by the Customer, including preventive and corrective maintenance of engines on and off helicopter (ML1 & ML2); the 400 FH engine inspection; diagnosis and analysis of failures; and, on customer request, perform, verify and certify operations of ML1 and ML2.
• MTRI-ITP CSR Main Activities agreed by Sp OS (PCMHEL), TPD, MTRI & ITP Aero Organizations (SSOU Contract) : Providing onsite support & technical assistance to the customer (ML1 & ML2 Preventive & Corrective Maintenance); under customer request : performance / inspection & certification of ML1 & ML2 Maintenance tasks onsite or out of Base; supporting the diagnosis, analysis of failures, and troubleshooting; supporting and guiding maintenance tasks; supporting on technical documentation issues; supporting on Directives, Service Bulletins, Technical Orders, Modifications and ECMU SW upgrades implementation; collecting and reporting data of the fleet or maintenance activities; communicating In Service or Technical problems, events and discrepancies observed during engine maintenance activities; supporting helicopter or engine recoveries; supporting Spare Parts, AGE & engine tooling management activities; providing the deliverables agreed in the SSOU contract (reports, forms, data, activities, etc); and providing support, attendance to meetings and coordinating tasks involving Working Parties : MTRI Consortium & Partner Companies, Sp Official Services involved in Tiger Programme, PCMHEL, Airbus Helicopters, etc.

What profile are we looking for?

Education : Degree in Aeronautical engineering

Knowledge and experience required : MTR390 Engine familiarisation & Boroscope Inspections Trainings; Familiarized with ISS operation

Languages : High Level in English & Spanish

Soft Skills

What is the location?

Ctra. Almagro, Ctra. Carrión, km 7, 200, 13270 Almagro, Ciudad Real

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