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Customer Support Agent German speaker

Customer Support Agent German speaker

Cross Border TalentsMadrid, ES
Hace 16 días
Tipo de contrato
  • Teletrabajo
Descripción del trabajo

Customer Support Agent (German Speakers)

Company Overview :

Our client is a leading, innovative company committed to delivering exceptional customer service. We prioritize creating positive and meaningful customer experiences, ensuring satisfaction across various touchpoints. As a Customer Support Agent , you'll be at the forefront of this mission, assisting customers with their queries and providing tailored solutions.

Key Responsibilities :

  • Handle customer inquiries via phone, email, or chat in a professional and empathetic manner.
  • Resolve issues related to the company's products or services with efficiency and clarity.
  • Provide product information, troubleshoot basic problems, and escalate complex cases when necessary.
  • Maintain accurate records of customer interactions and feedback in the system.
  • Collaborate with internal teams to ensure prompt and effective resolution of customer concerns.
  • Continuously update your knowledge of company policies, products, and procedures.

Qualifications :

  • Proficiency in German (at least C1 level) and English (B2 level) .
  • Strong communication and interpersonal skills.
  • Previous experience in customer service is a plus but not mandatory.
  • Ability to stay calm and handle challenging customer interactions professionally.
  • Detail-oriented with excellent problem-solving abilities.
  • Comfortable working in a dynamic, fast-paced environment.

    • Benefits :

  • Competitive salary and benefits package.
  • Opportunities for career growth and advancement.
  • Inclusive and collaborative work environment.
  • Flexible work hours and remote work options.
  • Continuous training and support to excel in your role.

    • How to Apply :

    Ready to join a dynamic team and make a difference? Send your CV and a brief cover letter to [email protected] detailing your relevant experience and interest in this position.

    Start your journey towards an exciting customer service career today!