Solution Analyst (Level 2 Technical Support)

Get ready to set sails and navigate the rindus wave ️

We're rindus, a People company. We love IT professionals and our passion is to help and empower our crew to get the best out of themselves, unfold their full potential, and help them grow.

Because growth is in our mindset, we've been doing this since 2017, closely with our German Partners, helping them shape their software development teams.

So far, we have 160+ crew members of 14 different nationalities sailing with us in the open seas. We’re expanding our team and looking for a new rinder to get on board. Are you the next to be reeled in?

ABOUT OUR PARTNER

Stibo DX is the global leader in digital transformation for media enterprises. Our platform and services help automate complex content production and multi-channel delivery for the most ambitious and successful media across the globe. A global and dynamic team of 200+ employees across Aarhus, Copenhagen, Atlanta, Hamburg, Oslo, Dhaka, and Málaga, we combine creativity and innovation with the stability of a long-standing organization.

Among our customers are The New York Times, Hearst, Gannett, The Economist, JP Politikens Hus, Mediahuis, The Hindu, and many more.

WHAT YOU'LL BE DOING

Are you looking to work with a wide array of the latest tools and techs? And would you like to resolve issues for some of the world's most prominent newspapers and broadcasters?

Then grab this opportunity to join us in a pivotal role as the first point of contact for our many customers. At the same time, you become part of an international organization where great colleagues are eager to welcome you to the team.

At Stibo DX, we offer editorial platforms for large media houses across the globe, and our portfolio of products is constantly growing. Joining us in our Support department, you will be part of an international setting where colleagues work in teams from various locations across the globe to help our customers solve issues with our products.

In this bustling environment, you will be exposed to our complete product catalog, technologies, and operational solutions. We offer both on-premise and cloud-based SaaS solutions built on Amazon Cloud – all while preparing for the future cloud, offering you the opportunity to explore a myriad of techs.

Help our customer resolve their issues

As Support Analyst, you will dive into a world of code, database systems, virtualization technologies, networks, servers, and more as you draw on your extensive experience to resolve customer issues. You will manage incident reports from second-level support and communicate directly with the customers' IT staff to resolve the issues.

More specifically, you will :

• Handle incoming reports and requests in our ticket system
• Research, diagnose, troubleshoot, and identify solutions to resolve issues

Experienced software developer eager to explore new techs

You are known as a self-motivated and proactive problem solver. Your interpersonal skills enable you to collaborate effectively with colleagues and customers in a global setting. You are always eager to learn and adopt new technical skills. You will locate, create, and manage workarounds.

WHAT YOU'LL BRING

WHAT WE OFFER

Being part of a dynamic and highly motivated international multicultural team of skilled professionals.

Working model : Hybrid (twice a week at the office). Possibility of working on-call.

23 holiday days.

English and German language classes.

A young and ambitious team that knows when to work but also when to have fun (Pizza day, Summer event, Padel Tournaments, etc.).

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