Customer Service Officer - French Market

Our mission ? Creating the freedom for SMEs to succeed in business and beyond, by delivering Europe’s leading finance workspace. We combine business-class tools (seamless invoicing, spend management, and pre-accounting) with unwaveringly attentive 24 / 7 support, designed to help businesses breeze through all things finance.

Our journey : Founded by Alexandre and Steve in July 2017, Qonto has rapidly gained trust, serving over 500,000 customers. Thanks to our wonderful team of 1,600+ Qontoers, we also made it to the LinkedIn Top Companies French ranking!

Our values :

Customer focus | Prioritize customers in everything you do

Ownership | Own your part, get things done

Teamwork | Make (team)work easy

Mastery | Continuously raise the bar

Integrity | Always do what’s right, and respect people

Our beliefs : At Qonto, we're committed to fostering a welcoming environment where everyone can thrive. We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 50% international team members, 44% women, and 20% parents. Join us in building a workplace that celebrates diversity and individuality.

Discover the steps we took to create a discrimination-free hiring process .

Mission :

Join us as a Customer Service Officer to solve customer problems through continuous improvement and become the customer voice within our Operations team.

You'll support our clients in their company creation journey, helping them navigate both existing company setups and capital deposit processes with excellence while maintaining our ambitious goal of a 4.7 CSAT score.

You'll work closely with Tess or Marie as part of a 20-person Customer Service french team, contributing to our mission of offering the best service to customers while ensuring fluid internal processes and optimal security.

As a Customer Service Officer at Qonto, you will :

• Act as a Qonto Ambassador by providing exceptional customer support across multiple channels (phone, email, chat, social networks) to resolve capital deposit inquiries and guide French companies through critical onboarding steps
• Be the voice of our customers by analyzing daily customer problems and collaborating with Product, Tech, Compliance, and AML teams to implement continuous improvements and maintain the "WOW" effect
• Set up and maintain internal processes to better respond to customer requests (create, update FAQs & macros, challenge existing procedures) and provide feedback to Operations and Product teams
• Take ownership by identifying anomalies, optimizing problem-solving approaches, and supporting company creation processes by assisting clients, notaries, accountants, and experts involved in capital deposit procedures

What you can expect :

About your future manager :

Since we are growing both teams, you will report either to Marie (Existing Companies) or Tess (Capital deposit) :

Marie , who leads the Existing Companies team with extensive experience in customer operations and regulatory compliance. Marie is passionate about developing talent and creating an environment where team members can take ownership of improvements from A to Z. She values innovation in processes and ensures her team has direct influence on product development.

Tess , who leads the Capital Deposit team in Barcelona. Tess brings extensive experience in customer success operations and is passionate about developing junior talent, currently mentoring the team through a transition period with hands-on guidance and gradual responsibility increase.

About You :

At Qonto we understand that true diversity isn't just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick! Who knows? You may have the missing piece of the puzzle we've been searching for all along.

Perks

A tailor-made and dynamic career track. An inclusive work environment. And so much more to help you succeed.

Our hiring process :

Find more information about our interview process on our careers website .

On average, our process lasts 20 working days and offers usually follow within 48 hours

To learn more about us :

Qonto's Blog | Muy Pymes | Forbes.es | Europa Press

To know how your personal data will be processed during your application process or to request its deletion, please click here .

#J-18808-Ljbffr