Dutch Speaking - Content Moderation / Customer Service Agent in Malta

Overview

Hey there! Next Job Abroad is thrilled to invite applications for the role of Dutch Speaking Content Moderation / Customer Service Agent in stunning Malta. If you're passionate about helping people and ensuring a safe online environment, this might just be the perfect opportunity for you!

In this role, you'll wear two hats : one as a content moderator, keeping our community guidelines in check, and the other as a friendly customer service agent, providing support to our Dutch-speaking customers. You will engage with our users, helping to create a positive online experience while contributing to a supportive team environment.

Responsibilities

• Monitor and review user-generated content to ensure it meets our community standards
• Provide customer support via chat, email, and phone to Dutch-speaking clients
• Resolve customer inquiries and issues with a positive, helpful attitude
• Collaborate with colleagues to refine moderation processes and improve user experiences
• Maintain accurate records of customer interactions and moderation tasks
• Share insights to help enhance services and user satisfaction
• Stay updated on best practices in content moderation and customer service

Requirements

Benefits

Seniority level : Entry level

Employment type : Full-time

Job function : Customer Service

Industries : IT Services and IT Consulting

#J-18808-Ljbffr