Customer Service Manager

Job Title : DMC Customer Service Manager

Salary : €28,000 - €30,000 gross per year + Bonus

Location : Madrid, Spain

A well-established, boutique destination management company based in Madrid, specializing in tailor-made cultural and luxury travel experiences across Southern Europe. The team is bilingual and internationally minded, combining deep local expertise with a personalized approach to service.

They design high-end, customized itineraries that highlight art, history, gastronomy, and wine, collaborating with trusted local partners to deliver authentic and seamless experiences for discerning travellers. Known for their professionalism, creativity, and attention to detail, they have earned a strong reputation among top travel advisors and clients worldwide.

As a DMC Customer service manager you will work Monday to Friday on reservations, speaking with providers and clients. If you have previous experience in hospitality or travel industry as a sales manager, group coordinator or concierge, and speak Spanish and English we would love to hear from you!

The ideal candidate :

Previous experience in Travel or hospitality Industry at least 3-5 years at level of sales manager, group coordinator, concierge

Proficiency in English and Spanish required

Detail oriented team player, we work individually and in teams

Well-educated, knowledge of the Spanish & Portuguese market is a plus

Experience working with Americans is a plus

Strong business sense and industry experience

Excellent leadership, coaching and people management skills

Responsibilities :

Responsible for the overall reservations

Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs

Creating customer loyalty programs to increase revenue and improve client retention

Establishing customer service policies and procedures

Provides information regarding area, including directions, attractions, shopping, nightlife, or recreational opportunities.

Arranges sightseeing and other tours.

Acquires tickets to special events or makes reservations for clients at a variety of venues, including for dinner, recreation times

Provides a variety of business services such as shipping packages and assisting with printing needs.

Plans and schedules special events, parties, or meetings.

Develops and maintains service relationships to fulfill the needs of customers, guests, or employees.

Performs other related duties as assigned.

Perks : 6 months of training

Private healthcare insurance

Trips with the teams

After 6 months, you will access the bonus program for employees

You work Monday to Friday!

Job Title : DMC Customer Service Manager

Salary : €28,000 - €30,000 gross per year + Bonus

Location : Madrid, Spain

If you would like to have more information about the role, please apply or send your cv to maria@corecruitment.com

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