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ServiceNow Technical Lead – CSM / Global Travel Company / 100% remote

ServiceNow Technical Lead – CSM / Global Travel Company / 100% remote

Decskill Españamálaga, España
Hace más de 30 días
Descripción del trabajo

Decskill was born in 2014 as an IT Talent company, with the main mission of providing value through knowledge. We enable companies to face the challenges of the digital world by providing our clients with business models that ensure Technological Capacity, Flexibility and Agility. In numbers, we are a team of +600 people with offices in Lisbon, Porto and Madrid.

Decskill operates in 3 main areas :

  • DECSKILL BOOST : where we provide our customer with an extension of the IT teams in the technological aspects.
  • DECSKILL CONNECT : a specialised development to increase capacity and optimise Time-to-Market, where we create and manage teams that deliver according to your needs, at the desired speed.
  • IT infrastructure consulting, implementation, and management services.

Our practice results in the creation of value for our clients, whether through the delivery of skilled and value-added services, skilled and motivated professionals, or through technology solutions that enable us to operate and transform our clients' businesses.

What are we looking for?

Our team is currently growing , and your experience as a ServiceNow Technical Lead is just what we are looking for.

Your role will be to :

  • Support the development team by providing guidance, monitoring quality, and developing complex requirements focused on ServiceNow CSM implementations.

    • In this project :

    You will join the Digital Transformation area of a global company specialized in developing SaaS technology for the travel industry.

    The ServiceNow Technical Lead must be able to :

  • Document high-level designs of complex solutions.
  • Guide less experienced developers in best practices and work.

    • Responsibilities include :

  • Translating user stories into ServiceNow features with minimal customizations.
  • Collaborating on design, development, and support of ServiceNow solutions.
  • Delivering ServiceNow CSM implementations, including core platform, portal enhancements, and data integrations.
  • Reviewing and optimizing existing implementations for performance, scalability, and security.
  • Developing enhancements based on UAT feedback and reviewing existing designs.
  • Ensuring team delivery quality and adherence to best practices.

    • Technical & Functional Experience :

    8+ years of hands-on experience with ServiceNow CSM and / or ITSM, including knowledge of Case, Incident, Request management, and Service Catalog setup, with practical experience in portal management and customization.

    Excellent knowledge of the ServiceNow Platform and its core features , including main applications, shared capabilities, and CMDB.

    Experience with integrations using scripted APIs and Integration Hub.

    Familiarity with Workspaces, UI Builder, Flow Designer, and knowledge of FSM or ITAM is a plus.

    Good awareness of product roadmaps and an excellent level of English, as the Tech Lead will work with teams across Europe and India.

    What can we offer you?

    Be part of a talented team in an incredible working environment with full remote work options. If you have new ideas, this is the place to bring them to life.

    Location :

    Ideally Spain or Portugal.

    Interested?

    We value your talent and encourage growth. If you're eager to develop professionally, don't hesitate to apply.

    Our commitment :

  • Decskill is committed to equality and non-discrimination, promoting diversity regardless of age, gender, ethnicity, race, nationality, or any other discrimination incompatible with human dignity.

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