Account Manager Spanish Market

Account Manager for the Spanish Market

Help us boost the company to the next level. Are you ready to be part of the challenge?

The Role

We are looking for an Account Manager in the Spanish Market to join our Customer Experience team. You will act as a consultant with existing customers, increase client satisfaction, retain a specific portfolio of clients, and develop long-term relationships by understanding their processes and problems. You will also identify product improvements and upsell opportunities.

What will you be doing :

• Build strong client relationships through regular video calls, understanding their requirements, and providing product updates.
• Understand the client's needs and goals, becoming the go-to person for anything related to their experience.
• Identify upsell opportunities to ensure client satisfaction and add value to their company.
• Proactively analyze your portfolio, make decisions, and develop action plans for each company.
• Recognize and report trends, potential weaknesses, and help find solutions to improve customer journeys and our product.
• Collaborate with teams (Sales, CX, Product, Engineering, Finance) to achieve company goals.

Your Profile

Bonus Points :

Benefits

We care about people and offer many benefits :

About us

Factorial is an all-in-one HR software company founded in 2016. Our mission is to help SMEs automate HR workflows, centralize data, and make better decisions. We serve thousands of customers across 60+ countries with a diverse, multicultural team. We value responsibility, learning, teamwork, and fast growth. Learn more on our website!

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