Customer Service Representative

Potters Industries, LLC is the world’s leading manufacturer of glass microspheres offered in a wide range of different chemistries, sizes, and surface coatings, allowing for use across a variety of applications and end-uses. Our glass microspheres provide the necessary retroreflectivity in traffic safety markings; clean, peen and strengthen metals; provide light weighting, dimensional strengthening, and reduction of thermal conductivity in plastics and polymers; reduce thermal expansion and improve flow in paints and coatings; reduce friction and weight in oil drilling; and improve special conductivity applications in electronics.

With more than one hundred years history, our manufacturing, sales and distribution network serves every part of the world, and we continue to expand and grow through safe and responsible innovation. In Europe, we operate in 9 production sites across 7 countries and have close to 300 associates.

Location : Castellbisbal (Barcelona)

Based in our plant at Castellbisbal, the role is responsible of providing excellent service standards to our customers, which are based in several countries, by responding efficiently to their inquiries and maintaining high level of satisfaction. The position reports to the Spain Plant Manager and work closely with both local Operations and Sales team.

Responsibilities :

• First point of contact for Customer on sales orders.
• Identify and assess Customer’s needs to achieve the expected level of satisfaction.
• Process sales orders and ensure compliance with deadlines by organizing transport and following-up loading schedule.
• Resolve product or service problems by clarifying the customer’s complaint and following up to ensure resolution.
• Provide accurate, valid and complete information on Customer’s feedback to improve our service.
• Process the invoicing and follow-up payment terms.
• Act as a link between customer and other internal areas to ensure high level of quality in delivered service.
• Support Customer by providing relevant information about products.
• Act as internal contact point for the Sales representatives and provide support on an open range of matters (commercial offers, stock level, orders status, pricing, etc).
• Maintain customer records by updating account information.

Qualifications and experience :