Data Analyst - SaaS B2B

COMPANY

Our client is a leading SaaS provider operating in the fast-growing sectors of Supply Chain Risk Management (SCRM) and Governance, Risk & Compliance (GRC).

Through its portfolio of solutions, the company offers a multi-product cloud-based SaaS platform and high-value technology services to support its clients.

ROLE OBJECTIVE

This person will play a key role in understanding how users interact with our SaaS products and how new features impact customer satisfaction, adoption, and retention.

The role focuses on analyzing product and user behavior data (not financial or purely business reporting), generating actionable insights that help the Product Management team prioritize, improve, and validate the roadmap.

This position reports directly to the Head of Product.

KEY RESPONSIBILITIES

• Define and lead the tracking of product KPIs : adoption of new features, user engagement and retention, impact on churn.
• Design and execute experiments (A / B tests, feature flags, cohort analysis) to evaluate the effectiveness of new releases.
• Analyze user behavior data and translate it into actionable insights for Product Managers and UX.
• Collaborate with the Customer Success team to cross-reference usage metrics with qualitative customer feedback.
• Identify opportunities to improve the user experience and recommend adjustments to the product roadmap.
• Develop product-oriented dashboards and reports (non-financial) to enable stakeholders to monitor the evolution of key KPIs.
• Ensure data quality related to product usage and propose improvements in instrumentation (tracking, tagging).

REQUIREMENTS