Customer Service Manager - Temporary (Temporary)

We are looking for an experienced Customer Service Manager to take full ownership of our customer experience strategy and operations. This role is ideal for someone who thrives in a fast-paced, high-growth environment, enjoys solving complex challenges, and can build scalable service operations from the ground up.

Develop and lead the Customer Service department, establishing clear processes and best practices.

Optimize and manage HubSpot CRM, creating automated workflows and improving efficiency.

Improve response times and service quality to enhance customer satisfaction.

Integrate and optimize multichannel support (HubSpot, WhatsApp, Email) to create a seamless customer experience.

Collaborate with E-commerce and Logistics teams to ensure smooth customer journeys from pre-sale inquiries to post-sale support.

Gain an in-depth understanding of our technical product range to provide accurate support.

Define, track, and improve key customer service KPIs, including response time, resolution rate, and satisfaction scores.

Build and scale a high-performance support team, recruiting and training new members as the company grows.

3 years of experience in Customer Service management, preferably in eCommerce, marketplaces, or retail.

~ Strong knowledge of CRM platforms (HubSpot preferred, but experience with Zendesk, Salesforce, Freshdesk is also valuable).

~ Experience in omnichannel customer support (email, chat, WhatsApp, etc) and workflow automation.

~ Proficiency in CRM tools, particularly HubSpot or similar platforms.

Strong problem-solving and analytical skills with a data-driven approach.

Career growth potential with the ability to shape our customer service strategy.

Support for professional development, including CRM automation and advanced customer service training.

We believe in fair pay, and this role includes an attractive performance-based bonus structure.

Strategic seat at the table

: you’ll work directly with the CEO and CRO as we scale Wolfiek into a global, trusted brand.

If you’re eager to be part of our growth journey and have the skills for warehouse logistics management, we invite you to apply. With ambitions to become the most trusted and complete destination for airgun enthusiasts worldwide, we combine expert curation, tight community connection, and high-quality gear with personalized service. As we continue to scale, we are building a structured, high-performing Customer Service team.

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