Job Title : Spanish-Speaking Customer Support Representative with Relocation to Lisbon, Portugal
Location : Lisbon, Portugal (Onsite Role)
Industry : Web Technical Solutions
Employment Type : Full-Time (Rotating Shifts)
Compensation & Benefits :
- Competitive Salary Package
- Comprehensive Health and Life Insurance (Effective immediately)
- Meal and Transport Allowances
- Company-Supplied Equipment (Laptop, tools, and software)
- Opportunities for Career Progression and Skill Development
- Position Based Onsite in Lisbon, Portugal
Shift Information :
Work Schedule : Rotating shifts covering 24 / 7, including night shifts, from Monday to SundayDays Off : Two rotating days off each weekShift Structure : Shifts will rotate between morning, afternoon, and night hoursLanguage Requirements :
Spanish (C2 proficiency or higher required)English (Intermediate level preferred)Job Description :
We are looking for a dedicated Spanish-speaking Customer Support Representative to join our team in Lisbon, Portugal. This role involves providing technical support to Spanish-speaking customers within the web technical solutions industry. As an onsite representative, you will assist customers with resolving website-related technical issues and ensuring their overall satisfaction. This position offers an excellent opportunity to join a growing company with clear paths for career development.
You will work in a fast-paced environment, offering both reactive and proactive support to our clients. Although prior experience in customer service or technical support is an advantage, it is not a requirement, as we provide full training to ensure you are prepared for the role.
This is an onsite role in Lisbon, where you will contribute to high-quality customer service while offering technical support for website-related concerns. Additionally, you will receive extensive training on the company's products and services, with plenty of opportunities for professional growth and internal advancement.
Key Responsibilities :
Provide exceptional customer support in Spanish via phone, email, and live chat, addressing technical website issues.Troubleshoot and resolve technical problems such as website errors and performance issues, offering clear solutions to customers.Assist customers in navigating website features, account settings, and other technical aspects to maximize their use of the platform.Respond promptly to customer inquiries, delivering timely and accurate solutions in line with company standards.Ensure customer satisfaction by offering efficient and effective solutions while maintaining professionalism at all times.Document customer interactions and issues in the CRM system for accurate tracking and follow-up.Escalate complex issues to the appropriate internal teams to ensure swift resolution.Provide valuable feedback to improve customer service processes based on customer experiences.Safeguard customer data and ensure compliance with the company’s data security policies.Participate in ongoing training to stay up-to-date with product knowledge and improve service quality.Maintain high service levels under pressure, especially during busy hours or weekends.Required Skills and Qualifications :
Fluency in Spanish (C2 level or above)Intermediate English proficiency (B2 level or higher preferred)Previous experience in customer service or technical support is a plus, but not necessaryStrong verbal and written communication skillsPassion for technology and an eagerness to learn quicklyStrong problem-solving skills for troubleshooting technical issuesAbility to multitask and thrive in a fast-paced environmentExcellent attention to detail and organizational skillsFlexibility to work night shifts and weekends as part of a rotating scheduleA customer-centric approach and the ability to empathize with customer concernsEU citizenship or valid work authorization for Portugal requiredAdditional Benefits :
Health and Life Insurance : Comprehensive coverage from day oneMeal Allowance : Daily allowance for mealsTransport Allowance : Monthly transportation allowanceCareer Development : Ongoing opportunities for professional growth and career progressionCompany-Supplied Equipment : All necessary equipment, including laptop and software tools, providedCollaborative Work Environment : Join a supportive team culture that values open communication and mutual growthThis role presents an exciting opportunity to work with a dynamic company in Lisbon, Portugal, with full relocation support to assist in your move and integration into the city.
