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Payment integrity project senior analyst Empleos en Valencia

Última actualización: hace 5 horas
Payment Experience Associate

Payment Experience Associate

FlywireValencia, VC,
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Systems Analyst Senior (CargoWise One)

Systems Analyst Senior (CargoWise One)

LHHValencia, Valencia
50.000,00 €–70.000,00 € anual
Teletrabajo
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IT Business System Analyst

IT Business System Analyst

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  • Oferta promocionada
Salesforce Senior Business Analyst

Salesforce Senior Business Analyst

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Team Lead @ Online Payment Platform (Dutch Native)

Team Lead @ Online Payment Platform (Dutch Native)

weWowValencia, Comunidad Valenciana, Spain
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Project Manager Senior - Industrial (h / m)

Project Manager Senior - Industrial (h / m)

Page PersonnelComunidad Valenciana, España
Fabricación de maquinaria industrial.Crecimiento a nivel internacional.Innovadora empresa en constante crecimiento y expansión internacional con capacidad para trabajar con tecnologías punteras y c...Mostrar másÚltima actualización: hace más de 30 días
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Middle Data Analyst

Middle Data Analyst

Volkswagen Group Services – PortugalComunidad Valenciana, Spain
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Senior Project Manager - Bigdata Store

Senior Project Manager - Bigdata Store

Key Talent IndicatorValencia, ES
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Senior RPA Developer Analyst

Senior RPA Developer Analyst

Edwards LifesciencesSpain, Valencia
A tiempo completo
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Quality Assurance Engineer

PivotreeValencia, Comunidad Valenciana, Spain
This position represents a unique opportunity to drive quality assurance innovation across various domains, leveraging cutting-edge automation technologies and methodologies to ensure the delivery ...Mostrar másÚltima actualización: hace 13 días
  • Oferta promocionada
Senior Project Engineer

Senior Project Engineer

Savills EspañaValencia, Comunidad Valenciana, Spain
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Senior RPA Developer Analyst

TN SpainValencia, Comunidad Valenciana, Spain
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V890 | IT Project Manager / Business Analyst

V890 | IT Project Manager / Business Analyst

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Senior Data Analyst (Data Science)

Senior Data Analyst (Data Science)

Trigyn TechnologiesValencia, Spain
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IT Business Analyst - English C1

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MSC Mediterranean Shipping CompanyValencia, ES
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Brand Finance Analyst, Iberia (Temporary Cover)

Brand Finance Analyst, Iberia (Temporary Cover)

Spin MasterValencia, Comunidad Valenciana, Spain
Brand Finance Analyst, Iberia (Temporary Cover).Please Note : If you are a current Spin Master employee with access to Workday, apply to this job via the Workday application.Are you a kid at heart l...Mostrar másÚltima actualización: hace 20 días
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  • Nueva oferta
Project Manager

Project Manager

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Valencia, especializada en gastronomía.Estamos en busca de un nuevo Project Manager, dispuesto a planificar, liderar, ejecutar y echarle mucha salsa a cada proyecto. Si eres amante de los plazos, la...Mostrar másÚltima actualización: hace 5 horas
  • Oferta promocionada
Project Engineer HVAC

Project Engineer HVAC

PanasonicValencia
Quick Apply
Responsibilities & Duties (80%).Create product specification plans and documentation based on the requests as provided by the customer or Sales team. Provide internal and external technical supp...Mostrar másÚltima actualización: hace más de 30 días
Esta oferta de trabajo no está disponible en tu país.
Payment Experience Associate

Payment Experience Associate

FlywireValencia, VC,
Hace más de 30 días
Descripción del trabajo

Are you ready to trade your job for a journey? Become a FlyMate!

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are :

Flywire is a global payments enablement and software company, delivering high-stakes, high-value payments across the global education, healthcare, travel and B2B industries.

Today, we’ve digitized payments for more than 4,000+ global clients in more than 140 currencies across 240 countries and territories around the world. And, we’re just getting started!

With over 1,200+ global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

The Opportunity

We, at Flywire, are seeking a Payment Experience Associate.

Payment Experience roles at Flywire are not your typical ‘support’ roles. As the first point of contact at Flywire, you will be equipped with broad knowledge of Flywire's core business capabilities, which alongside your positive attitude and the support of our amazing global team, allows you to troubleshoot any aspect of our payer’s problems.

As part of this role, you will be the first person customers connect with Flywire who guides them through their payment process. You will liaise closely with all departments in a fast-paced environment where growth and change are the norm. A Payment Experience Associate is a problem-solver, who is excited to be a part of a spirited team and is a knowledge expert to solve complex payment inquiries. You're highly skilled at uncovering customers' needs, then following through with enlightening solutions. Resilience, curiosity, cultural awareness, and empathy are key traits, as your day-to-day will be filled with communicating internationally. The role offers a strong base to build a career within Flywire.

You will

  • Develop a thorough understanding of the company’s products, services, and policies to provide accurate, efficient and personalized solutions to Flywire users.
  • Handle customers' questions and concerns by phone, chat, email or any applicable contact channels with speed, professionalism and empathy. Be a brand ambassador and make a positive first impression of Flywire.
  • Carry out proactive payer outreach, as needed, to support the completion of a booking or the resolution of an issue.
  • Solve complex payment problems utilizing different software tools and collaborating closely with team members and other departments.
  • Conduct daily follow-up with previously unresolved requests.
  • Collect feedback to better understand payment issues and payer trends - be the voice of the payer within Flywire escalating insight to the senior members.
  • Stay updated on new product features, updates, and company policies to provide accurate and current information to customers.
  • Be inspired to take initiative in new projects that contribute to the greater success of the business.
  • Be highly flexible and open to change in job responsibilities, processes, and procedures as the company grows and evolves.
  • Take on new responsibilities and adapt to shifts in customer needs and company goals with a positive and proactive attitude.
  • Have fun while working hard with a goal-oriented team.

Here’s What We’re Looking For :

General

  • Business proficiency in English. Any other language such as French or Portuguese would be a plus.
  • 2 years of experience in customer support, a background in banking or payments is a plus.
  • Strong work ethic focused on learning and effectively performing assigned tasks.
  • Communication

  • Demonstrates strong written and verbal communication skills, confidently engaging with customers across all contact channels (including phone, chat, email, WeChat, WhatsApp, etc.) and accurately documenting customer interactions and follow-up actions.
  • Experience communicating with a global customer base and / or demonstrate an empathetic and cultural-aware communication style.
  • Efficient communication with internal teams and demonstrate global collaboration.
  • Knowledge & Application

  • Possesses a foundational understanding of the company’s products, services, and support processes.
  • Capable of addressing straightforward and routine customer issues by adhering to established guidelines and standard operating procedures (SOPs).
  • Maintains up-to-date knowledge of products and services to provide accurate and reliable information to customers.
  • Problem Solving

  • Familiar with standard operating procedures and basic troubleshooting techniques to efficiently resolve a variety of frontline customer inquiries across multiple channels and platforms.
  • Proactiveness and to escalate more complex issues to higher levels of support, utilizing active listening skills to fully understand and respond to customer queries.
  • Data Analysis

    Responsible for basic data entry and reporting tasks, ensuring accurate documentation and organization of data from customer interactions.

    Technologies We Use :

  • Zendesk
  • Google Workspace
  • Banking and partner back offices
  • Looker
  • What We Offer :

  • Competitive compensation, including Restricted Stock Units
  • Employee Stock Purchase Plan (ESPP)
  • Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
  • Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
  • Dynamic & Global Team (we have been collaborating virtually for years!)
  • Wellbeing Programs (Mental Health, Wellness, Yoga / Pilates / HIIT Classes) with Global FlyMates
  • Be a meaningful part in our success - every FlyMate makes an impact
  • Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
  • Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)