M699 account manager meetings events Empleos en Madrid

Job Requirements

What will I be doing?

As Group, Conference, and Events (GCE) Manager, you will manage the Groups, Conference and Events Sales office to actively convert customer enquiries into confirmed sales.

The Group, Conference, and Events (GCE) Manager will interact frequently with customers and Guests to learn about their needs and develop relationships from which to earn repeat and expanded business.

Specifically, you will be responsible for performing the following tasks to the highest standards :

• Maximise all Group, Conference, and Event revenue opportunities.
• Review business plans, identify gaps and ensure proactive efforts to fill capacity and meet set targets.
• Define Groups, meeting & events strategy together with the Director.
• Responsible for the Groups Forecast and identify risk and opportunities for the year.
• Create action plan to minimize risk and maximize opportunity.
• Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy.
• Understand the competitive marketplace and implement approaches to ensure the hotel stays ahead in the local market.
• Visit the customer with the Sales Manager to guarantee the success of the biggest groups and events.
• Teamwork and total cooperation with the Sales Managers and Revenue Management to ensure that the entire sales process is completed and up to date.
• Ensure the Group, Conference, and Events (GCE) Sales Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts.
• Recruit, manage and develop the Group, Conference, and Events (GCE) Sales Team to ensure career progression and effective succession planning within the hotel and company.
• Organize hotel group promotional activities together with the Sales Department.
• Review rates, groups, deadlines and waiting lists.
• Review commission reports for groups, events and Food and Beverage.
• Be part of special activities in coordination with Sales Office.
• Make sure that all requests are answered in 24 hours.
• Keep yourself informed about the clients and engage the relationship with them.
• Maintain a positive work environment and good communication in the department and with other departments in the hotel to ensure compliance with Brand Standards and customer / guest satisfaction.
• Comply with the stipulated times and adapt to changes according to the hotel's operational needs.

Work Experience

What are we looking for?

A Group, Conference and Events Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members.

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