Corporate receptionist Empleos en Madrid

The Wise Seeker  is the leading HR technology company in unbiased talent evaluation.

With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence.

We are efficient, evaluate talent objectively without bias, and close hiring times in record time, delivering optimal results.

Purpose of the role :

The Hotel Receptionist is the first point of contact for guests and provides exceptional customer service during their stay at the Burman Hotel. This role involves managing reservations, check-ins, and check-outs, and addressing guest inquiries and requests.

Estimated start date : December 2024

Your responsibilities will be :

• Maintain complete knowledge of and comply with all departmental policies, product offerings, service procedures, and standards.
• Greet guests warmly and assist with check-ins and check-outs.
• Handle reservations, booking inquiries, and modifications.
• Control room inventory for respective room types and categories.
• Provide information about hotel services, facilities, and local attractions.
• Anticipate guests' needs and respond promptly.
• Resolve guest issues and complaints promptly and professionally, ensuring guest satisfaction.
• Maintain a tidy and organized front desk area.
• Assist with administrative tasks as needed.
• Coordinate with housekeeping and other departments to ensure guest satisfaction.

What we expect from you :

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