Empleos en Sant julià de ramis, cataluña, españa

About Opticks ⚡️ Opticks is a cybersecurity company that provides ad fraud detection and prevention solutions for leading advertisers and agencies worldwide. Our relentless mission is to deliver reliable and innovative software to beat digital ad fraud. About the role ⭐️ We are looking for a very communicative and results-driven Customer Success Agent to engage our customers to drive Opticks and deliver our product value throughout its lifecycle. You will be a key person for the growth of the company which is redefining the advertising fraud landscape. You will report to the Head of Sales of Opticks. Main functions Drive onboarding, retention and growth among our most valuable customers by understanding their business needs and helping them succeed. Enable successful roll-out of Opticks solutions, including sharing and developing relevant creative assets, brainstorming ideas, and attending launches virtually or in person. Collaborate closely with Sales to support pilot customers, renewals, and expansion opportunities. Represent the voice of the customer to inform our sales process and product roadmap. Coordinate resources across Opticks as needed to support customers needs. Identify and develop opportunities for customers to act as Opticks advocates (e.g. testimonials, case studies). What you will need ‍ 2 years of experience in Management Consulting, Customer Success, Account Management or similar role. Communication abilities. Results-driven mentality, with a bias for speed and action Passion for technology and for being a part of a fast-growing SaaS company Big Plus : previous experience in Advertising, Adtech, or media agency Business. Fluent ES, EN. Preferrable : other EU languages What we offer Be part of a venture that is redefining the advertising fraud landscape. Team flexible working hours & flexible working environment (hybrid model in place). Competitive compensation based on experience. A great team and atmosphere! If you’d like to take on a huge challenge, you are self-driven, fast-learner and passionate about making the right things for a better future, we are looking for you!