Empleos en Arucas, las palmas), españa

Support Analyst First Line Agent (with French)

Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.

Responsibilities :

• Identify, evaluate and prioritize customer problems and complaints.
• Analyze customer problems and formulate plans of resolution.
• Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
• Evaluate new services, processes and technologies introduced at the helpdesk.
• Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements.
• Work with departmental staff to promote, develop, and maintain strong customer service values.
• Escalate unresolved issues to support leads, designated (Client) service group.

Requirements :

Experience : No specific experience is required (initial training)

J-18808-Ljbffr