Customer service sales representative germanspeaking fql924 Empleos en Madrid

Position summary :

Sterling Technology , a TransPerfect company, is seeking a highly motivated, tech-savvy Executive, Customer Services with superior communication skills to join our international team from the Madrid office. This is a permanent role for an experienced Customer Service professional looking to continue their career in a stable position within a highly reputable company.

They will have a diverse variety of tasks including the preparation and shipment of highly-sensitive data archives, as well as delivering outstanding customer service to key global clients. They should thrive when working with both internal teams, as well as external clients and vendors, and demonstrate exceptional organizational skills with an impeccable eye for detail.

Position responsibilities :

• Respond to client requests for Virtual Data Rooms (VDRs) and oversee the archive production process, collaborating with global teams for accurate data extraction and transfer to ensure that customized data requirements are met.
• Conduct and coordinate multiple rounds of quality checks on data transfers and final archive products to ensure zero-error and safely archive encrypted files onto secure USBs.
• Organize and monitor the shipment of deliverables their timely arrival within agreed deadlines.
• Follow all applicable Best Practice and Workflow procedures at all times, maintaining comprehensive and accurate records of archive production activities for accountability in audits when necessary, and in eye of process improvement.
• Ensure proper documentation for job tracking and billing information is current and accurate.
• Act as the main point of contact for clients via phone or email, developing and nurturing positive relationships in order to anticipate and manage their needs effectively.
• Advise clients on workflow and VDR processes, organize and host online client trainings and provide ongoing technical product support as needed.
• Perform any other special tasks that are deemed appropriate for this role as assigned by the manager / supervisor

Essential skills and experience required :

Desired skills and experience :

TransPerfect and its companies provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by local law.

We celebrate diversity as one of our core values and we have a clear goal : to be an inclusive workplace where a diverse mix of talented people want to come, stay and do their best work. Together with passionate, creative and collaborative colleagues, we are working to ensure accessibility is for everyone.

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