Cloud It Support

Capitole Consulting is expanding, and we want you to be part of our growth!

Are you a passionate IT Support Azure Specialist? We have an exciting opportunity to lead and empower a multicultural team!

Experience : +2 years in Service Desk / Service Operation activities.

Skills : Help Desk, Expert in Incident and Service Request Management, Ticketing Systems (e.g., Jira, Freshdesk, Remedy, get.IT).

Experience working with third-party software vendors.

Experience with Cloud Environment / Infrastructure, preferably Azure.

Basic knowledge of cloud-based Visualization tools (e.g., Tableau, DataIKU).

Basic knowledge of Cloud-based Analytics tools (e.g., HDI R, HDI Spark, Data Bricks).

Experience with monitoring and logging tools (Azure Monitor, Log Analytics, Application Insights).

Basic experience with big data compute tools (e.g., Data Science VMs, WebApps).

Responsibilities include being the primary contact for user questions, incident reporting, and ensuring smooth incident and service request processing.

Manage incidents : record, categorize, evaluate for escalation, analyze root causes, and workarounds.

Coordinate with 2nd Level Support and monitor incident resolution, keeping users informed.

Prioritize and fulfill service requests, communicate with requesters, and close requests.

Advise end users on hardware / software, support support topics with Service / Application Owners, and manage user credentials.

Monitor and report on service performance, create incident reports, and implement improvements.

Manage operation and event logs, stay updated on new technologies for process improvement.

Technical knowledge required includes Microsoft Azure Platform, ADLS Gen2, Windows and Linux VMs, Azure AD, Azure Networking, basic Azure SaaS, Azure DevOps, Infrastructure as Code (Terraform), container management (Docker, Kubernetes), and scripting skills.

Location : FULL REMOTE.

Schedule : Flexible, with a Friday intensive day.

Benefits include : €1,200 training budget, monthly team follow-ups, teleworking, flexible hours, full private medical insurance, flexible remuneration options, discounts via Club Capitole, team-building events, sponsored football team, and technological communities.

Discover more about us at Capitole Consulting and see employee reviews at Glassdoor .

We look forward to receiving your profile!

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