Lead Rentals Specialist
About Us :
We are a dynamic, growth-driven team with strong international backing. Our goal is to double our workforce over the next three years, supported by significant investment and innovation.
Main Responsibilities :
- Develop and implement rental strategies in key areas of interest for our company.
- Setup performance goals for the team and track results, activity, and efficiency of agents.
- Ensure all business objectives and targets are met with expected frequency.
- Devise strategies to gain market share and work with commercial leadership to attract landlords and promote services and properties.
- Manage all team members and mentor, train, and coach agents to develop at individual level and achieve positive results.
- Be a point of contact for landlord / tenant escalations, complaints, and focus on issue resolution while maintaining maximum customer service levels.
- Assist rentals agents with the full listing and rental process and get involved when complications occur that could affect deal completion.
- Participate actively in deal closure and offer management.
- Assist the HR department in the hiring process of commercial agents and provide requirements and feedback for the recruitment process.
- Be a role model for the team and implement best practices and upskill agents to enable growth at both business and organizational level.
- Stay on top of market and industry trends and advise on creative ideas to ensure business development.
Requirements :
Previous experience in real estate rentals sector for at least 3-5 years.Minimum 2 years of team management experience.Proven experience in commercial organizations.Deep knowledge of the Madrid city real estate market, ideally rental sector (mid to high-end product).Good analytical skills and strategy mindset are essential.Good knowledge of real estate legal and financial processes is desirable.Excellent organizational skills and goal-oriented person.Excellent communication skills and highly motivated and driven.Good management of CRM and Excel is desirable.Spanish and English are required.Benefits :
Full-time permanent contract.Competitive salary plus attractive variable compensation (team performance).23 days holiday per year on full-time basis + 2 personal days.Weekly language classes during working hours.Discounts and incentives for well-known brands of gyms, clothing stores, sports, travel, and more.Being part of a constantly growing company & multicultural team with endless opportunities for career development.