Brand Customer Success

Job description

About Smart Protection

At Smart Protection we fight the piracy of audiovisual content and product counterfeiting on the internet. We do this by combining the capabilities of our technology platform with those of our team of data analysts.

We do it in a threephase process : We capture large amounts of information online (big data) analyze it to identify violations (machine learning) and eliminate them (legaltech) on each platform that hosts them. In this way we minimize the negative effects that illegal actions have on our clients sales and on the reputation of their brand.

Do you want to join the fight against piracy and counterfeit

Your mission

Our Brand Customer Success must support and accompany our customers maintaining an exceptional relationship to ensure the best possible customer experience achieve 0 churn and increase sales.

What you will do

Manage the client portfolio.

Manage contracts with clients.

Lead customer onboarding guaranteeing the best onboarding experience.

Support in the design of procedures to optimize the customer experience.

Promote and maintain the level of satisfaction in the portfolio.

Identify additional needs manage the customers roadmap and make additional offers.

Act as the voice of our clients internally listening and communicating their concerns.

Review and negotiate the renewal of contracted services making sure to keep the companies in your portfolio.

Analyze customer data and write reports of the results.

Write reports for clients to inform them about our work.

Work closely with Service Delivery and Product to help the customer.

Job requirements

What you will need

Recommended between 23 years as CS or similar roles in B2B technology companies.

Customer Orientation.

Achievement Orientation

Communication Skills

Proactive Aprroach

Analysis Capacity

Strategic thinking

Experience working with CRM tools preferably Hubspot.

Languages : Spanish / English

What do we offer

More than 15 different nationalities within an ambitious and always smiling team

The opportunity to execute and implement your own ideas and initiatives

Flexible schedule around 09 : 00 to 18 : 00 from Monday to Thursday and Friday around 09 : 00 to 15 : 00.

Location : Cuzco (Madrid).

Flexible Benefits with Cobee

If you want to grow professionally and personally meet new people learn from the best professionals and work in Spanish with clients all over the world then we are waiting for you!

• Please submit your application in English

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Key Skills

Digital Marketing,Marketing,Management Experience,Profit & Loss,Analysis Skills,Microsoft Powerpoint,Market Research,Project Management,Product Management,P&L Management,Product Development,Branding

Employment Type : Full-Time

Experience : years

Vacancy : 1