Customer Service Representative with English

JOB PURPOSE

To be the “ambassador” who conveys the Brand’ philosophy and values. As such, to be responsible to maximize the sales performance by fostering the relationship with the customers and developing their Brand loyalty, providing a unique experience in our store and guiding the client into our world.

RESPONSIBILITIES

Welcome and serve the customer providing an excellent in-store experience at all times.

Maintain and develop client relationships through an individual approach, leveraging also on CRM and digital tools.

Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.

Ensure to be up-to-date knowing fashion trends and competitors.

Prove Brand and product knowledge.

Deal effectively with customer complaints by liaising with the line manager when necessary.

Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.

Contribute to ensure a high level of security and is attentive to prevent product thefts.

KNOWLEDGE AND SKILLS

Passion for human relations and sales

Problem solving, curiosity and interest in luxury / fashion, art and design

Experience of building a long-lasting relationship with clients

Being able to work in team as well as alone

Excellent communication and interpersonal skills

Passion and knowledge of the managed product category

Fluent spoken English expected