Digital Product Engineering Director

We believe in making a better world for pets. We want to achieve this by transforming our relationships with Pet Owners through delivering excellent products, services, and personalized experiences.

The Digital Products team is responsible for designing, developing, and rolling out state-of-the-art digital products across brands, regions, and divisions globally.

As a Tech Lead, you will be responsible for leading technical initiatives, providing guidance and mentorship to a team of engineers, and leading the product engineering direction of our Consumer Care digital product.

You will collaborate with other leads, data engineers, architects to develop scalable, reliable, and secure consumer care digital product.

You will partner closely with cross-functional teams to identify and deliver cross-cutting use cases centered around care, partner with and leverage consumer data available through our suite of digital products.

Specifically, you will be accountable to drive data engineering architecture, insights, and data-driven decision-making between GDP's SSO product comprised of Consent management, Identity, and single-sign-on experience for our consumers.

Strong domain expertise with large-scale Customer Care software like Salesforce Service Cloud, Genesys, Zendesk, etc., is required.

Proven experience leading large-scale Customer Care deployments globally, strong technical expertise in software engineering principles, design patterns, and best practices are essential.

Hands-on experience with cloud-based data platforms and services ideally on Azure Cloud, strong understanding of database technologies are required.

Experience with Agile methodologies and DevOps practices, strong attention to detail, ability to manage multiple projects simultaneously while meeting deadlines are necessary.

Passion for innovation, continuous learning, and driving business growth through data-driven decision-making are important qualities.

Relevant certifications in data architecture and data management are a plus.

Experience working with global multi-brand companies, awareness of data privacy regulations, and commitment to ensuring compliance in data-related activities are required.

Requirements

• Domain expertise with large-scale Customer Care software
• Proven experience leading large-scale Customer Care deployments globally
• Strong technical expertise in software engineering principles, design patterns, and best practices
• Hands-on experience with cloud-based data platforms and services
• Experience with Agile methodologies and DevOps practices
• Strong attention to detail and ability to manage multiple projects simultaneously

Best-in-class learning and development support from day one, including access to Mars University.

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