Commercial Associate Director Haematology, Spain

With more than 1900 employees worldwide, 24 locations around the world and 3 business units, the Kudelski Group offers endless opportunities for people to start new journeys, grow and succeed.

SHAPE THE FUTURE WITH US!

Leveraging its long-standing expertise in securing digital content as well as fighting piracy, Kudelski Security, a division of the Kudelski Group, is a provider of cybersecurity solutions and services focused on protecting data, processes and systems for companies and organizations around the world, safeguarding their assets at a time of increasingly remote communications.

Security Analyst - Tier 2

Location : Madrid, Spain

Mission

Your Mission

As a member of the MSS Operations team, the MSS Security Analyst Tier 2 is an experienced Security Analyst in the Cyber Fusion Center and is dealing with escalated operational cases. Also, he is deeply involved in the global improvement of the MSS services, on both running services and new services definition / setup. In addition to possessing deep technical and cybersecurity knowledge, an MSS Security Engineer interacts extensively with clients and partners using polite professional etiquette.

Responsibilities

Your responsibilities will be :

• Threat Monitoring
• Manage escalated cases to the Tier-2 queue
• Analyze and respond to security events from SIEM, EDR, FWs, IDS, IPS, AV and other security data sources.
• Deliver high quality Incident Handling and investigation
• Be the 2nd level of escalation for Tier-1 Security Analysts
• Perform on-call for Threat Monitoring and Security Device Management escalation outside of business hours
• Service improvement
• Perform rules tuning of client SIEM in operation
• Support rules factory program in improving the global set of detection
• Validate Go-to-Active and Go-to-Prod gates of our new clients to ensure a smooth transition to operation
• Continuously improve incident templates in terms of content for the clients and in terms of automation to best support the operation
• Support rollout of new set of rules for MSS clients
• Qualify, analyze, and provide recommendations for new standard data source requests
• Support Product teams to build best new services to fit with Operations capabilities (needs, scalability, efficiency)
• General responsibilities
• Take responsibility for customer satisfaction and overall success of managed services.
• Be available, ready, and able to accept incoming clients calls
• Recommend improvements for Standard Operating Procedures
• Propose enhancement on tools and workflow
• Respond in a timely manner (within documented SLA) to support tickets.
• Document actions in tickets to effectively communicate information internally and to customers.
• Adhere to policies, procedures, and security best practices.
• Mentor fellow Security Engineers and Security Analysts.

Requirements / Profile

You are :

You have :

Join us and be part of a rapidly growing company with locations in Switzerland and the United States and who leverages their unique history of innovation and engineering with a pragmatic view of client security, to adopt a different approach to cybersecurity and help change the security paradigm. When you join us, you'll be part of an industry leader that has a tremendous impact on how our clients approach Cybersecurity strategy.

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