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IT Support Specialist

JOTELULU EspañaMadrid, Comunidad de Madrid, España

Hace 8 días

Descripción del trabajo

As an IT Support Specialist, you will be responsible for organizing, implementing, and maintaining the internal IT infrastructure, including systems, networks, applications, and equipment that enable the company to operate efficiently. Your mission is to ensure that the company’s technology supports business needs effectively, securely, and reliably. You will also contribute to the implementation of technological improvements, process automation, and user support.

This role involves leading internal IT projects, maintaining asset management, performing audits, and ensuring compliance with security standards such as ISO 27001, ENS, and HDS.

This is a 100% on-site role , requiring full-time physical presence at our office to provide hands-on support and ensure optimal operation of IT systems and services.

You will

Provide direct technical support to end users, resolving incidents and addressing inquiries related to devices, software, and IT services.
Manage and maintain internal systems, networks, and infrastructure to ensure reliability, efficiency, and security.
Coordinate the setup and provisioning of equipment and tools for new employees, ensuring a smooth onboarding experience.
Recondition and inventory returned equipment after employee offboarding.
Monitor internal systems and networks to detect and address failures or vulnerabilities proactively.
Ensure timely updates and security patches are applied to all systems, applications, and devices.
Plan and implement IT policies and procedures to guarantee best practices and strengthen internal IT security.
Collaborate with the Head of Security to protect data, manage access controls, and secure backup systems.
Conduct regular audits of asset inventory, permissions, and compliance with policies and procedures.
Lead and support internal IT projects aimed at improving functionality, security, scalability, and efficiency.
Coordinate with managers across departments to ensure proper implementation of IT solutions.
Manage user accounts and profiles, ensuring appropriate access to systems, applications, and resources.
Research and implement innovative technologies and IT processes to enhance internal efficiency and security.
Automate repetitive tasks and contribute to continuous process improvement.
Support integrations (e.g., SSO), audits, compliance efforts, and the implementation of new technologies.

Languages

Spanish : Fluent.

English : Professional working proficiency.

What We Are Looking For

Higher Education Degree in Information Technology, Systems Administration, or a related field.

Strong knowledge of Windows operating systems and basic Linux system administration.

Experience with Microsoft 365, Entra ID, and Intune.

Solid understanding of IT infrastructure, networks, and troubleshooting techniques.

Knowledge of system hardening, access control, antivirus / antimalware tools, and IT security policies.

Experience in process automation and technical support.

Ability to identify repetitive tasks and develop automated solutions.

Strong documentation skills to maintain clear and up-to-date technical records.

Tools and Technologies

Active Directory

Attention to detail and user-centric mindset

About us

JOTELULU is a pioneering European cloud service provider, uniquely focused on serving IT companies.

While cloud services spending in Europe is expected to reach several billions in the next years, small and medium-sized enterprises (SMEs) are still an enormously underserved segment. More than 70% of European SMEs do not use any cloud services whatsoever.Jotelulu, through IT companies, has managed to change the way things are done and has cracked the code in order to reach this SME segment. We have a unique opportunity to play a leading role in enabling the digitalization of European SMEs with a solution for IT partners that covers the entire cloud service lifestyle.Our competitive edge lies in our white-label solution, meticulously crafted for IT companies. This approach not only bridges the gap in the market but also addresses the specific challenges that IT companies face with conventional providers :

Simplicity : We streamline the complexity inherent in existing cloud platforms, making our services easy to sell and manage.

Profitability for our Partners : Our model ensures enhanced profit margins, a stark contrast to the slim returns typically seen in this sector.

Afordability for SME’s : Our services are designed to be cost-effective, making advanced cloud solutions accessible to SMEs without compromising on quality.

Our own public cloud infrastructure is self-managed, with data centers located in Madrid and Paris, ensuring reliability and top-tier performance.Currently, JOTELULU is entering an exhilarating phase of expansion across Europe and Latam, broadening our offerings to IT companies. This growth reflects our core ethos—a ProductEngineering mindset that remains the cornerstone of our approach.

How do we achieve this? By living our J.O.T.E. values every single day :

Joy : People who feel happy and confident are more likely to try new things and are better equipped to face challenges.

Ownership : Taking the initiative to deliver positive results, being accountable for the outcome of your actions.

Trust : Building trust internally, through care and appreciation for our employees, and externally, with our customers, who are the core of our business.

Effectiveness : Combining intelligence, imagination, and knowledge to achieve results.

Join us at JOTELULU on this exciting journey as we redefine cloud services for IT companies and their SME clients.

What we offer :

An environment free of bureaucracy and corporate constraints; a culture where your opinion is highly valued and appreciated.

Flexibility : a great work-life balance.

An opportunity for personal and professional growth, supported by high functioning teams and the exciting challenges that come with joining a company at the start of its growth trajectory.

An inclusive and upbeat work environment : leave your suit behind… we’re a t-shirt and converse kind of place! More importantly, our company culture promotes diversity and inclusion. The personality and opinions of each of our team members are important and valid, and we aim to offer all employees a safe environment where they can be themselves and thrive.

Professional growth : up to €500 per year for training courses related to your role.

Flexible compensation : you’ll be able to include your monthly expenses in meals and transportation into your payroll.

Health care : we hope you won’t need it, but just in case, we provide you access to the best medical network.

Offices in the center of Madrid and flexible working model.

Feedback and transparent culture : feedback is the breakfast of champions, and we take it seriously. We have a real-time and honest feedback culture, with monthly formal 1to1 sessions with your manager, a performance evaluation plan (with semestral evaluations) and monthly all-hands meetings to understand all the business information you need!

Ready? Don’t wait any longer and apply for this opportunity!

If you think you don’t tick all the boxes but the project sounds interesting to you, we’d still love to hear from you.

Seniority level

Seniority level Associate

Employment type

Employment type Full-time

Job function

Job function Customer Service

Industries Software Development

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