Team manager - francés nativo & inglés avanzado

Team manager - francés nativo & inglés avanzado

Team manager - francés nativo & inglés avanzado

Req ID# : 401053

Sevilla, Spain, ES

Job Description :

Join Our Team in the Heart of the Costa del Sol! 🌊

Are you passionate about delivering quality customer service and leading teams to success?

Stand out with us at our prestigious company in the tourism sector as a Team Manager for the French market. We are seeking a skilled professional with native French proficiency, advanced English skills, and proven customer service experience.

Key Responsibilities :

Performance Monitoring :  Evaluate agent interactions to ensure compliance with key performance indicators, providing guidance to enhance performance.

Analysis and Feedback :  Analyze campaign data and results to provide constructive feedback, helping agents achieve their goals.

Support and Problem Solving :  Assist in resolving customer inquiries and issues, offering technical support to remote staff as needed.

Report Management :  Prepare and maintain performance reports, ensuring continuous and effective monitoring.

Issue Resolution :  Proactively resolve customer requests to improve satisfaction levels.

Effective Communication :  Promote proper information exchange between agents and customers to optimize services.

• Team Leadership :  Use your management experience to boost team cohesion and motivation, fostering professional growth.
• Onboarding New Members :  Facilitate the integration of new agents, ensuring a smooth transition into the team dynamics.

What We Offer :

Contract Type :  6-month temporary contract with strong possibilities of continuity.

Weekly Schedule :  39 hours spread across the week.

Comprehensive Training :  Participate in an intensive course from May 30 to June 13, Monday to Thursday from 9 : 00 to 18 : 00, and Fridays from 9 : 00 to 16 : 00.

Work Hours :  Monday to Sunday, 9 : 00 to 18 : 00, working 5 days a week with 2 weekends off per month.

Attractive Salary :  €21,000 per year.

Onsite Position :  Location at our offices in Lehmberg Ruiz 21, Distrito Centro, Málaga.

Requirements :

Language Proficiency :  Native or bilingual French and advanced English skills (B2).

Experience :  Proven track record in customer service and team leadership.

Leadership Skills :  Ability to guide the team through clear and effective communication.

START DATE :  June 30, 2025

If you're ready to join a team that values learning, continuous development, and talent creation in the tourism and hospitality sector, APPLY NOW AND SEND YOUR CV.

Make an impact in our organization and help shape the future of our team. We look forward to meeting you soon!

At Foundever, we are committed to you :

Continuous Growth :  An innovative training plan to ensure you never stop growing.

Holistic Well-being :  Move Well, Eat Well, Live Well, Do Well.

Create your best moments.

Join the #FoundeverLife!

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