Dutch Speaking Travel Customer Service in Malaga

You will be working as a Dutch-speaking Customer Service Representative for a major hotel chain. The main responsibility is to answer customer calls in Dutch, support clients with booking upgrades, and close reservations. A strong customer service orientation and a commercial mindset are essential.

Your responsibilities and impact as a Customer Service Representative will be :

Handling inbound calls from Dutch-speaking clients

Assisting customers with booking upgrades and reservation support

Providing accurate information and ensuring high-quality service

Applying a commercial mindset to convert inquiries into sales

Working with internal tools and systems to manage customer cases

Collaborating with the team to continuously improve service delivery

Skills, qualifications, and interests you need to succeed in this role :

Native level of Dutch and a C2 level of English

Previous experience in customer service or a commercial role is a plus

Strong communication and interpersonal skills

Comfortable with computer systems and customer support tools

Availability to start on 30 / 05 / 2025 (mandatory)

Already based in Spain or able to be present in Málaga by the start date

What’s in it for you?

Annual gross salary of €21,500 + €1,500 gross signing bonus

Permanent contract with a 2-month trial period

Paid training included in the contract (starting on 30 / 05 / 2025)

Full-time schedule : 39 hours / week, Monday to Sunday in rotating shifts between 08 : 00 and 22 : 00

On-site position at a modern office in Málaga city center

Support from the company’s Welcome Department for administrative onboarding

Assistance with necessary documentation

Your future company

Your future company is a global leader in customer experience solutions. In Málaga, you’ll join a diverse team in a vibrant and supportive workplace. Their Welcome Department will guide you through the onboarding process, helping you feel prepared from day one.

Interested in this opportunity?

Apply now or reach out for more information. If this role isn’t for you, feel free to share it with friends or colleagues who might be a great fit.