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Service Desk Agent

Service Desk Agent

buscojobs EspañaMadrid, Comunidad de Madrid, España
Hace 22 días
Descripción del trabajo

Looking for an interesting new challenge? If your answer is yes, keep reading — it might be just what you're looking for!

What will you do? We are seeking a dynamic, proactive, and talented individual to join our team and perform the following tasks :

  • Provide troubleshooting and support via email, live chat, and calls in both Spanish and English.
  • Follow procedures and perform periodic tasks efficiently and organized.
  • Resolve incidents and service requests using ticketing tools such as ServiceNow.
  • Escalate issues as necessary to meet SLAs and customer expectations.
  • Ensure adherence to established processes and systems.
  • Maintain friendly and polite communication to support standard technical queries.

What are we looking for in you?

  • Bachelor's degree in a related field or equivalent work experience.
  • At least 2 years of experience in similar roles.
  • Native Spanish speaker with advanced English skills.
  • IT and basic networking knowledge (highly valued).
  • Experience with ServiceNow and knowledge of ITIL framework.
  • Excellent communication skills in both Spanish and English.
  • Customer service focus and team motivation.

    • Where and when?

  • Workplace : San Blas-Canillejas, 28037 Madrid (On-Site).
  • Schedule : 24x7 rotating shifts.

    • What can we offer you?

  • Permanent contract from day one, with pay and benefits.
  • Flexible compensation plan (tickets, health insurance, etc.).
  • Opportunities for growth, annual performance reviews.
  • Robust onboarding and learning platforms.
  • Referral bonuses under the BYB scheme.
  • Global teamwork and multicultural environment.
  • Benefits, discounts, incentives, team activities, and inclusion programs.

    • Who are we?

    Tata Consultancy Services (TCS), founded in 1968 as part of the Indian Tata Group, is one of the top 3 global technology companies, present in 55 countries with over 615,000 employees. Recognized as one of the 10 best companies to work for in 2024 by the Top Employers Institute, TCS Spain started operations in 2001 and has been certified as a Top Employer 2024 and one of the 100 Best Companies to Work for in Spain in 2023. Our services include IT, consulting, engineering, digital solutions, and more, committed to inclusion, diversity, sustainability, and work-life balance.

    Welcome, we are waiting for you!

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