Assistant Residence Manager

Our Assistant Managers are part of a team of dedicated Yugoers across the globe, supporting us to provide consistent, high-quality service to our students. We seek #Futureshapers who want to positively influence and shape the lives of students and Yugoers alike.

This role requires a hands-on approach to work, ensuring the delivery of cost-effective facilities and maintenance services. You will be responsible for managing the residence in the absence of the Residence Manager, ensuring all aspects of the residence operate smoothly.

Responsibilities

Reporting to the Residence Manager, your key responsibilities will include :

• Leading, mentoring, and guiding the team to ensure the residence runs smoothly, utilizing your upbeat and outgoing personality.
• Following up on sales opportunities to ensure the property reaches full capacity through short-term and long-term lets.
• Driving sales and marketing activities to maximize occupancy and utilize all marketing channels effectively.
• Maintaining high standards of property presentation through regular inspections and collaboration with the facilities team.
• Handling complaints and providing excellent customer service to students, managing both positive and negative feedback.
• Developing and maintaining relationships with key stakeholders at local universities, as well as internal and external suppliers.
• Ensuring the operational calendar and student lifecycle processes—from arrival to departure and summer turnaround—run smoothly.

Qualifications

Here’s what you’ll need :

Benefits

In addition to working with an amazing team, you will receive :

If you're ready to embark on an exciting new opportunity where no two days are the same, we would love to hear from you. Click apply now! We look forward to meeting you.

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