Omega CRM, a Merkle & Dentsu company with over 20 years of experience in Customer Experience services, is seeking a Solutions Architect.
Duties and Responsibilities :
- Gain industry and market expertise through participation in various projects to provide a benchmark vision to clients.
- Possess a broad understanding of the sector and industry, contributing to achieving business objectives with new products and services aligned with client needs.
- Analyze, estimate, and develop proposals to support the sales team.
- Identify when to involve professionals from other service lines or specialized knowledge to strengthen client advisory.
- Implement mechanisms to identify and manage commercial risks during presales.
- Analyze and interpret risks before project initiation and communicate them to Operations.
- Participate in delivering services for complex and risky projects in coordination with Operations.
- Develop new methodologies within their area to impact work and outcomes.
- Establish and implement communication strategies to clarify team objectives.
- Manage and develop team talent, utilizing tools for better management of people and organizational goals.
- Conduct logical analysis, identify problems, and interpret information to resolve obstacles and support team development.
- Support and motivate team members to foster commitment and achievement of objectives.
Experience and Skills :
Minimum of 4 years in a similar role as a Project Manager or Solution Architect.Strong foundation in platform functionality, development, organization, time management, conflict resolution, and methodologies.Extensive experience in gathering and interpreting business information and internal processes.Proficiency in core technologies related to the applications to be implemented.Experience collaborating with various business and technology teams to enhance services and customer experience.What We Offer :
Permanet contract.Certifications plan to enhance your skills with official certificates from our partners.Home office support.Flexible benefits such as public transport tickets and meal vouchers.Health insurance.Our commitment to social responsibility.Opportunities for professional growth and development.About Us :
Our mission is to accelerate our customers' business experience through 360 solutions that enable transformation via technology and data, focusing on Customer Omnichannel Experiences across various fields. We are a top Salesforce partner in Europe, with a diverse team committed to innovation, collaboration, and well-being. Our values include talent, flexibility, commitment, and innovation, which guide everything we do.
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