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IT Support Engineer
EvolutionMadrid, Madrid, SpainHace más de 30 días
Descripción del trabajoFirst / Second line IT support for company internal users and contractors. Installing configuring and troubleshooting user laptops workstations printers mobile devices and other office IT equipment Configuring administering and updating Windows MAC and Linux operating systems on user devices. Managing user device environment using user device management tools. Creating and managing user accounts in OKTA AD Azure AD o365 and other systems. Physical networkrelated tasks (patching device installation ports assignment). Server and network equipment installation and maintenance cable patching in data centers and server rooms. Keeping an inventory of IT purchases and assets creating / updating inventory records assigning equipment to users auditing inventory and performing decommissioning. Working closely with the facility and security teams to resolve security issues. Constant development and improvements of local IT infrastructure. Installation and configuration as per solution designs and architecture and following system change requests for office and DC IT infrastructure and computer hardware Accounts management. Providing IT assets management according to internal procedures. Providing service / system operations and regular / adhoc maintenance to ensure fulfillment of service availability and security requirements. Providing accurate service / system metrics data and reporting on service / system availability capacity and security. Timely issues resolution escalation to thirdparty suppliers and problem analysis and resolution. Provisioning system updates and deployments according to respective internal procedures. User request fulfillment according to established SLAs. Performing other duties as asked by the manager which are related to this position or IT infrastructure.
Qualifications :
- Secondary (higher special etc. education.
- Good fluent written and spoken English.
- Must hold a recognized disability certificate indicating a disability level of 33 or higher.
- Good communication and presentation skills
- Ability to create structured documentation
- Teamwork skills ability to take decisions solve problems independently and in the team and work under high pressure working conditions
- Fundamental IT skills hardware OS applications networking security.
- Experience in deployment and support of Microsoft Windows MacOS iOS Linux operating systems and business software.
- At least 2 year experience in supporting user IT devices hardware and software.
- Experience using and managing workstations in heterogeneous environment remote management services filesharing collaboration email and directory services.
- Fundamental knowledge of IT procedures and security principles.
- Certifications on IT systems administration / support preferred.
- Enterprise employment experience preferred.
Remote Work : Employment Type :
Fulltime
Key Skills
Engineering Support,Law Enforcement,ABB,Information Security,Adobe Dreamweaver,Data Analysis
Department / Functional Area : Technical Operations
Experience : years
Vacancy : 1
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It Support • Madrid, Madrid, Spain