Business Relationship Manager

Are you a Business Relationship Manager seeking a new interesting challenge ?

If your answer is yes, it’s your lucky day so keep reading, it can be just what you're looking for !

WHAT WILL YOU DO?

We are looking for a dynamic, proactive and talented person to join our team and perform the following tasks :

• Serve as the primary point of contact and trusted advisor for key clients in the insurance and financial services sectors.
• Build and nurture long-term strategic relationships with stakeholders at various levels, including C-level executives, IT leaders, and business managers.
• Understand clients’ business goals, operational challenges, and regulatory environment to ensure the company delivers high-impact, value-added IT solutions.
• Monitor ongoing projects and services to ensure alignment with client expectations and contractual agreements.
• Facilitate communication between the client and internal teams (technical, delivery, innovation), ensuring that feedback is captured and acted upon proactively.
• Drive client satisfaction, retention, and account growth through continuous engagement and service improvement initiatives.
• Identify upsell and cross-sell opportunities based on evolving client needs and market trends.
• Provide strategic input on service design, innovation, and business development initiatives based on client insights and market intelligence.
• Represent the company at industry events and client governance meetings to reinforce strategic alignment and partnership positioning.

Relationship Manager

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