Store Operations Manager Madrid Ortega F / M

Whatever you do — for work or pleasure — do it with passion! Live with passion!”

Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. His visionary spirit never ceased to make women all over the world feel more beautiful, an inspiration for his successors to this day. “Fabric is the sole vehicle of our dreams (...). Fashion, in short, comes from a dream and the dream is an escape from reality,” he wrote in his book Je suis couturier.

• Over the course of his collections, Monsieur Dior became the master of his muses’ happiness.

Rich in exceptional heritage, with a community of more than 7,000 talents, our House embodies Christian Dior’s “House of Talents” today more than ever. With a presence in more than 40 countries, we transmit our savoir-faire, audacity, and excellence through the passion and creativity of our people. Our Maison is a sustainable destination to Grow, Dare & Succeed. Join us and shape your future in a Joyful, Sincere & Generous environment where we blossom & deliver Excellence with determination, courage & Optimism.

Job Title : Store Operation Manager

Reporting line : Hierarchical, Store Director / Assistant Store Director & Functional, Country Operation Manager

Missions

Directly reporting to the Store Director, and functionally to the Country Operation Manager, the Store Operation Manager effectively ensures the smooth running of the day-to-day retail operations of the store, with the objective of facilitating sales, delivering exceptional service to customers, and implementing business-driving initiatives.

Being the owner of operational excellence, he / she constantly seeks to improve in-store processes by developing and implementing innovative initiatives and action plans.

He / she provides “Manager on Duty” coverage (Assist. Store Director) and helps to develop a collaborative and positive working relationship with the wider management. He / she supports client experience by assisting Managers and S.A on the sales floor as needed.

He / she will receive advanced training by HQ and participate in punctual seminars.

Missions Description :

Stock Management & Logistics

Process / internal control

Care Services (Repairs & Returns)

Till & Cash Management

Store Systems Referent

Facilities Management

Profil

This role is best suited to a candidate with a (FRONT) managerial position, an experience of at least 7 years, ready to work on weekends. We also require him / her to hold the following qualifications and attributes :

The position is based in one of our boutiques in Madrid and is currently available.

The company Christian Dior Couture is committed to the respect of the privacy of each of his Talent. For any question concerning the protection of your personal data from Dior, please contact us at the following address :

Encouraging inclusion and diversity in all its forms, Christian Dior Couture has been committed since its creation to its employees being able to be themselves and to be accepted in all their uniqueness within the Maison.

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